Shoddy service at state-owned Royal Bank of Scotland and NatWest has sparked a huge surge of complaints from customers furious at being treated as ‘second-class’ citizens. Over the past few months, Money Mail has been deluged by letters about poor service. Most began before the bank’s catastrophic computer failure in June which left up to 12 million customers unable to make payments.The problems are not focused on just one part of the bank and cover current accounts, savings, credit cards and branch service.....Read more here: Will you be the next victim of the NatWest customer meltdown?