The number of customer issues that have required further attention from RBS following the banking group's computer failure has grown. A week ago, the bank said that 15,000 cases could not be resolved immediately, but this has increased to 21,000. However, 90% of those have been dealt with, RBS said. Meanwhile, customers with RBS International have also seen their service returning to normal. The international arm, which serves Jersey, Gibraltar, Guernsey and the Isle of Man, was affected along with the rest of the group by the IT breakdown. "We are sincerely sorry for the unacceptable level of inconvenience our technical issues have caused our customers and would like to thank you for your patience and understanding," said RBS International chief executive Adrian Gill, in a message on its website. "Our systems are now fully functional, leaving just a few final updates to be completed. We are giving priority to fixing these remaining items as quickly as possible."....Read more HERE

NatWest owner says will reimburse all people hit by IT glitch

Bank customers who suffered knock-on costs during NatWest's IT meltdown will be reimbursed no matter who they bank with, its chief executive has said.

Stephen Hester, the chief executive of Royal Bank of Scotland Group, which owns Natwest, also promised free credit checks for people who fear that their lending status may have been affected because of their inability to pay bills in the crisis last month. However the taxpayer-owned bank stopped short of offering people compensation for the disruption, which left 17 million NatWest, RBS and Ulster Bank customers unable to move money, pay bills or see an accurate statement of their accounts. Millions more were hit by the knock-on effects. In an open letter to users of the MoneySavingExpert website, Mr Hester said that anyone who has incurred extra charges will be reimbursed, whether they are RBS group customers or not. RBS Group is still clearing up the chaos caused by a computer failure three weeks ago, with Ulster Bank's problems lingering for longer than those of Royal Bank of Scotland and NatWest. An RBS spokesman said he did not know how many customers in total have been affected. Nor did he give an estimate of the ultimate bill that the bank is facing. The group has so far cleared up 90 per cent of the 21,000 inquiries which could not be resolved immediately and needed further investigation....Read more here: NatWest owner says will reimburse all people hit by IT glitch