Nationwide Building Society has seen its provision for mis-sold payment protection insurance (PPI) rocket to £103m following an increase in complaints. PPI charges leapt from £16m the previous year as the Mutual saw complaints quadruple in the last six months. Nationwide said 40% of the £103m charge was being used to deal with the administration of claims, adding that one in three complaints it receives are false, while 75% of claims were originating from claims management companies (CMCs). It follows the release of the Financial Ombudsman Service’s annual report yesterday, which revealed that 157,716 complaints were made about mis-sold PPI during the 2011/12 financial year, 60% of the total complaints received during the year. In response, the firm has called for stricter regulation of the CMC industry...Read more here: PPI charges rocket at Nationwide