Bank staff are failing to give clear and accurate advice about recurring payments, a consumer watchdog has said. Some 44% of advisers gave no answer, or the wrong reply, when asked to cancel a continuous payment during tests by Consumer Focus. Continuous payment authorities (CPAs), set up using a credit or debit card, allow businesses to take regular funds for subscriptions and the like. Since 2009, banks must cancel CPAs when a customer asks them to do so. the UK Cards Association said it was confident that advice in the industry had improved since the research was undertaken....Read more here