A new report from the Financial Ombudsman Service (FOS) suggests that banks are still struggling to manage PPI mis-selling cases. At the weekend FOS said that it is receiving around 3,000 fresh cases per week from customers who have not received a response or are unhappy with the decision. Leading consumer credit and analytics expert, Equifax, believes that a lack of insight into customer data across multiple products may be contributing to the delays. Equifax Single Customer Insight for regulatory compliance provides a solution to this problem that is quick to implement and that will help streamline the PPI claims process enhancing the experience for consumers. “Establishing total exposure to PPI claims continues to be a major challenge for firms, especially where they have offered multiple products with PPI policies over the last 6 years,” explains Karl-Magnus Wadsack, Strategic Consultant, Equifax....Read more here--: CCR Magazine - Customer data vital to avoid FOS penalties over delayed PPI claims