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Shoppers who get into disputes with European traders should find it easier to get an out-of-court settlement in future, under new EU proposals. The European Commission proposes an EU-wide online platform for consumers to "solve contractual disputes entirely online within 30 days". Often mechanisms for resolving customer complaints only exist in some regions or sectors, the commission says. Standardised rules could save consumers 22.5bn euros (£19bn) annually, it says.
A leading UK Conservative MEP, Malcolm Harbour, welcomed the commission draft directive, saying it should enable problems to be dealt with "simply and cheaply, without long and complicated legal action"....Read more here--> BBC News - EU plans new consumer watchdog for disputes
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