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TalkTalk facing new Ofcom fine over silent calls
TalkTalk is expected to be fined up to £2million by regulator Ofcom for making silent calls to customers. The watchdog warned the telecoms group last month that it could be penalised after an investigation found it had made an excessive number of abandoned calls and had failed to keep adequate records to demonstrate that it complied with the regulator's rules. Ofcom and TalkTalk sources now say that the firm is virtually certain to be fined and the only point at issue is the exact sum involved....Read more here--- TalkTalk facing new Ofcom fine over silent calls | This is Money
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The company said it had begun consultations on the closure as it moves to "simplify" its operations and infrastructure. The plans will affect up to 390 employees in Northampton, Preston and Warrington. But TalkTalk said the changes it was implementing would also result in new jobs being created in some locations and business areas.....Read more here---: TalkTalk To Cut 390 Jobs By Closing Northampton Call Centre | Business | Sky News
Nothing to do with the £2 million fine from Ofcough cough?
TalkTalk is Britain's most complained about landline phone and broadband service - again. The company, which has been awarded Money Mail's annual Wooden Spoon Award for the past two years, has once again generated the most gripes from consumers in a review of telecoms providers put together by industry regulator Ofcom, which gets an average 300 complaints a day. Its quarterly report revealed the most complained-about mobile provider was 3UK and the first league table for pay TV services showed BT Vision was the worst offender.....Read more here: TalkTalk tops official complaints league table for broadband and landline - again