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The number of complaints to the Financial Ombudsman Service increased by 24pc during the third quarter, new figures show.
The FOS said that motor insurance, overdrafts, savings and mortgages all saw sharp increases in complaints, while payment protection cases began to fall, although the FOS upheld 92pc of PPI cases in favour of the customer. It added that it been receiving a number of complaints about the sale of home emergency cover - often where consumers have signed up for a free period and the policy has then been automatically renewed and the consumer has been charged.
In the first six months of this financial year it received 1,368 initial enquiries to its helpline about home emergency cover and received 803 new complaints. Last month the FSA said that Barclays received the highest number of bank complaints during the first six months of the year. The FSA's figures showed that Barclays received 251,563 complaints, compared with 181,907 at Lloyds TSB, 168,888 for Santander and 147,109 against NatWest...Read more here--> Complaints to the Financial Ombudsman Service soar - Telegraph
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