What rights do you have if a cash machine you try to withdraw money from does not issue you the cash, but your account is still debited? Ann Alexander, a customer of Allied Irish Bank from Cheshire, experienced this when she tried to withdraw cash from an HSBC machine in her town, as she told Radio 4's Money Box programme: "A slip came out saying that £500 was being dispensed. No money came out. "Then a second slip came out which just had the words error on it."

When Ann checked her account, she was alarmed to see she had still been debited for £500, even though the HSBC cashpoint had not issued any money.
Ann assumed Allied Irish would contact HSBC and sort out the problem and she would quickly be...Read more here on the story---> BBC News - Who pays when the cash machine does not deliver?