Very good Read..........
Originally posted by 5corpio
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Consumer campaigner Which? says that the banking complaints system needs to change.
Not only was Bank of Scotland mis-selling investment products to vulnerable consumers then unfairly rejecting their complaints, it was doing so whilst being bailed out by the taxpayer.
This case reaffirms the need for a fundamental overhaul to the way the banking industry deals with complaints and illustrates why the Financial Ombudsman Service is so essential. The Government must resist any pressure from the banking industry to weaken it.
Which? is calling for changes to the way banks handle complaints and submitted its views to the recent.......Read more HERE