Energy firm guilty of mis-selling to doorstep customers

Energy firm guilty of mis-selling to doorstep customers

Originally posted by 5corpio

Scottish & Southern Energy (SSE), has been found guilty of tricking people into switching from their existing energy firms.

SSE's sales agents had used misleading sales scripts when talking to people on their doorsteps, between September 2008 and July 2009. It had claimed they were paying too much to their current suppliers when this was not the case.

SSE, based at Perth in Scotland, was found guilty at Guildford Crown Court.
Steve Playle, of Surrey County Council Trading Standards, which brought the prosecution, said he was delighted."When we first became aware of the sales script being used by Scottish and Southern Energy we were convinced that it overstepped the mark and was misleading to potential customers,"..............Read more HERE

Archieve News about SSE, on Forum December 'Being cricticised scoring badly in Customer Satisfaction'.......Read more HERE from the Forum News Archieve

1 comment

#1

5corpio commented

11 May 2011, 12:37

Editing a comment
Scottish & Southern scandal: doorstep selling and your consumer rights

With almost 7 million people switching energy tariffs on their doorstep each year, knowing your rights is crucial.

Doorstep selling can be for anything from double-glazing and television packages to energy or loft insulation. Doorstep selling is where a salesperson calls at your home or stops you in the street or shopping centre, for example, to sell you goods or services – it doesn't have to be literally on your doorstep.
If you make a purchase from this type of seller, you have the same rights under the Sale of Goods Act 1979 or Supply of Goods and Services Act 1982 as you would if you bought from a shop – but there are extra rules to protect you because you may be

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Energy firm guilty of mis-selling to doorstep customers

Energy firm guilty of mis-selling to doorstep customers