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'Bill shock' phone and internet users urged to inform Ofcom
Originally posted by 5corpio
Communications regulator Ofcom wants to hear from consumers who have received 'unexpectedly high' mobile, landline or internet bills
The UK communications regulator Ofcom wants to hear from consumers who have received an unexpectedly high mobile, landline or broadband bill in the past 12 months.
Research from the regulator shows that 6% of UK consumers received an unexpectedly high mobile phone bill during the last year, with just under a fifth of those receiving a bill at least £100 more than expected. Regarding landlines, 5% of people received an unexpectedly high bill over the past 12 months, with 9% of those receiving a bill at least £100 more than expected.
The average "bill shock" was between £31 and £50 for mobile phone services and between £21 and £30 for..............Read more HERE
The UK communications regulator Ofcom wants to hear from consumers who have received an unexpectedly high mobile, landline or broadband bill in the past 12 months.
Research from the regulator shows that 6% of UK consumers received an unexpectedly high mobile phone bill during the last year, with just under a fifth of those receiving a bill at least £100 more than expected. Regarding landlines, 5% of people received an unexpectedly high bill over the past 12 months, with 9% of those receiving a bill at least £100 more than expected.
The average "bill shock" was between £31 and £50 for mobile phone services and between £21 and £30 for..............Read more HERE
Ofcom wants more input from the Consumers, so they can investigate further:
Consumers wishing to contact Ofcom should do so by June 14 2011 via its website or by email at unexpectedlyhighbills@ofcom.org.uk. Any consumers who have recently received an unexpectedly high bill can also access Ofcom advice here.