Financial Services Obudsman favours consumers in disputes over compensation for faulty items bought using credit cards

Consumers struggling to get retailers to replace or repair electronic items that quickly go wrong may be able to get help from the Financial Ombudsman Service (FOS). In report published this week, it set out in what circumstances it will find in favour of consumers who bought failing electronic items using either a credit card, or a point of sale loan.

News that FOS may be able to help will be of particular interest to anyone buying laptop computers, which can go wrong within months of purchase and be difficult to diagnose and fix.

It reinforces the view that consumers should always use a credit card to purchase such items. Although most consumers will still want to rely on the Sale of Goods Act when taking back faulty electronic items, FOS says consumers being fobbed off by retailers/manufacturers can also hold the loan company or credit card provider liable.

The ombudsman highlighted recent cases in which......Read more HERE