..................unsuccessful complaints (PPI) - Court ruling BBA v FSA & FOS
Originally posted by 5corpio
FOS to award ‘distress and inconvenience’ compensation for unsuccessful complaints

Today’s Ombudsman News leads with a plea to resolve PPI complaints following the High Court’s ruling in BBA v FSA & FOS and includes a note about awarding compensation for ‘distress and inconvenience’ even where the underlying complaint is not upheld. The FOS says
None of the Ombudsman News case studies refers to distress and inconvenience caused by complaints handling, let alone PPI complaints
handling, but the Chief Ombudsman’s introduction complained that
Am I alone in reading this Ombudsman News as a threat to banks that (subject to any appeal) further ‘delays, uncertainty and frustration’ in their PPI complaints handling will be.....Read more HERE

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