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Originally posted by 5corpio
HMRC to suspend website on April 5
HM Revenue & Customs (HMRC) plans to suspend online access for the public at the end of the tax year.
HM Revenue & Customs (HMRC) plans to suspend online access for the public at the end of the tax year, despite admitting to MPs this week that its telephone-based service is “not acceptable”.
The move follows last year’s tax chaos when millions of people were given incorrect Pay As You Earn (PAYE) codes. Accountants described the decision to close HMRC’s websites between April 2 and April 6 as “very strange” but the taxmen insist it is necessary for routine computer maintenance.
Earlier this week, HMRC chairman Mike Clasper told MPs on a Treasury select committee: “The area where we have our biggest challenge is that people want to contact us by telephone and I’m not happy with the service we are providing. It’s not acceptable.”
But people will have to rely on the telephone service for four days spanning the end of this tax year and the beginning of the....Read more HERE
I spent hours and a small fortune on the phone to them last year trying to sort out a refund that I was due.
It's also not acceptable that government organisations only have 0845 numbers.