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MBNA & LINK FINANCIAL DCA: Credit card borrower tortured by lender, says judge
Originally posted by 5corpio
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MBNA debt dealings 'must improve'
Credit card company MBNA has been forced to improve the way it deals with customers struggling with debts after intervention from a regulator.
The move comes after the Office of Fair Trading (OFT) investigated the firm's in-house debt collection arm.
The review found that customers did not know if partial payments to start paying back debts had been accepted, and MBNA had bypassed debt advisers. MBNA said it had agreed to "greater transparency". Agreement The investigation began after Citizens Advice raised concerns with...Read more HERE
Archieve File December 14th 2010 on AAD, mentioned the news of MBNA
A man whom a High Court judge said was "tortured" by hundreds of phone calls from his credit card firm has spoken for the first time about his ordeal.
Keith Harrison, a businessman from Buckfastleigh in Devon, spoke exclusively to the BBC about the telephone harassment that the MBNA credit card firm, and the debt collection firm Link Financial, had used to try to make him repay his outstanding credit card bill.
"They were condescending and rude. The bottom line is they don't believe what you say," said Mr Harrison.
"Whatever you say about your circumstances they are not interested, they just want you to get your debit