Financial complaints to ombudsman rise by 15% - AAD Consumer Forum

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5corpio started a blog post Financial complaints to ombudsman rise by 15%
28 February 2011, 11:26

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Financial complaints to ombudsman rise by 15%

Financial complaints to ombudsman rise by 15%

Complaints to the ombudsman about financial services rose by 15% in the second half of 2010 compared with the first half of the year. Lloyds Banking Group topped the complaints list, the ombudsman said, although it is the UK's largest bank.

The figures, which cover complaints about banks, insurance and investment firms, showed the ombudsman service had received 97,237 new queries.

This list only covered those complaints which required mediation.

The ombudsman upheld 53% of complaints in favour of consumers in the second half of 2010, compared with 44% in the previous....Read more Here
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