Its broken down again!!

[Bricktop]

Re: Its broken down again!!

Just phone any main dealer or the manufacturer and ask if any recalls are outstanding on the car, they will be upfront and let you know if anything recall wise is needed and it will be done free of charge

[di30]

Re: Its broken down again!!

You can check recall info for all makes here http://www.dft.gov.uk/vosa/apps/recalls/

You need to realise there is a difference between recalls and product improvement campaigns.

Recalls are safety related items that must be rectified for motorist protection - this is done in conjunction with DVLA and owners are written to, pretty much telling them to get the rectification carried out.
Recalls are very important and the process is very official, manufacturers have to have sufficient parts and network provision to apply the repairs, I also understand that they have to achieve a fix % within various time constraints.


Product improvement comes in 2 flavours - reported and un-reported.

Un-reported is usually when a component fails and causes more expensive repairs, so the manufacturer writes to owners 'encouraging' them to get the car in for the minor fix before it get expensive for them (the manufacturer).

Reported is where it is a known issue but the manufacturer can save costs if they wait for the component to fail (they hope the warranty expires before the part goes wrong so the motorist gets the cost of the repair )

Thank you Bricktop.

We just thought it may be worth just checking just in case the person who had the car before my son purchased it in June some months back now. Then I would assume if there was any recalls and fixed, maybe the paperwork would have been issued to my son to confirm, but yet it may not be a thing that one would do anyway.

Also thanks for the link.
My son's warrantly now run out, will check anyway and see whats what, meanings he's not got the car at the moment, it will be stuck with the garage until we know what's going to happen, he is again paying extra costs on using another vehicle in order to get to work etc, as his job also entails on-calls.

Useful info there, cheers.

[Bricktop]

Re: Its broken down again!!

I understand over the years Peugeot' s or so many of the makes have had recalls for various things, I am wondering what they were all for?

Does anyone know of any good easy websites for me to check on and how to check if my son's car have been dealt with (if any recalls in the past did apply to his, before he purchased it in June 2013)?

You can check recall info for all makes here http://www.dft.gov.uk/vosa/apps/recalls/

You need to realise there is a difference between recalls and product improvement campaigns.

Recalls are safety related items that must be rectified for motorist protection - this is done in conjunction with DVLA/VOSA and owners are written to, pretty much telling them to get the rectification carried out.
Recalls are very important and the process is very official, manufacturers have to have sufficient parts and network provision to apply the repairs, I also understand that they have to achieve a fix % within various time constraints.


Product improvement comes in 2 flavours - reported and un-reported.

Un-reported is usually when a component fails and causes more expensive repairs, so the manufacturer writes to owners 'encouraging' them to get the car in for the minor fix before it get expensive for them (the manufacturer).
Or alternatively dealerships apply the fix whilst the car is taken into the dealer for an unrelated item - that way any bad press is avoided. Sometime customers are informed they got better parts fitted F.O.C. thus making them happier anyway.

Reported is where it is a known issue but the manufacturer can save costs if they wait for the component to fail and the owner then reports it (they hope the warranty expires before the part goes wrong so the motorist gets the cost of the repair )


In a nutshell:
If it is safety related it will be done officially, the registered keeper of the vehicle will be informed by DVLA, Manufacturer and maybe the dealership.
If it is not safety related the manufacturer will make a commercial decision wether to tell you about it.

[di30]

Re: Its broken down again!!

So its been the clutch issues from week one he had the car, I can recall on it being something else, the dipstick my son changed because it was snapped, one of the back lights, then the fans would not switch off.......
A right list!!!

Oh when my son went to purchase the car, my hubby checked the tyres, one of those was illegal as it was defected, so we did manage to get him to get a new tyre on it before my son taken it from them in June.

I really dont think it underwent a point checking system either, because no paperwork on this was ever issued.

[di30]

Re: Its broken down again!!

I tried registering on the Peugeot forums site, and wondered why it kept failing, it appears that the site is temporary unavailable....

[di30]

Re: Its broken down again!!

Thank you all so much.
It appears to be a snapped cable link (gear related), so yet another issue.

My poor son, the car been in the garage more so than he's driven it since he's had it and its costing him so much out of pocket expenses.

However, the manager of the finance company been in touch and will be liasing with both the garage who sold the car and the main garage who been fixing it, this will be on Monday, and then my son should get a call.

Oh my friend who had her car from the same company, with various probs (lol the same car too even in colour) lol, as well as fixing free of charge they decided to give her another extended free warranty (that's the same garage dealer who sold the car).

Useful advice from you all, much appreciated thanks again.

[SA Gold]

Re: Its broken down again!!

I understand over the years Peugeot' s or so many of the makes have had recalls for various things, I am wondering what they were all for?

All manufacturers have recalls Di, some more than others. Its either when they realise they have made a mistake, or when they are made aware there are problems and write to the owners asking them to bring them in to be sorted F.O.C

Does anyone know of any good easy websites for me to check on and how to check if my son's car have been dealt with (if any recalls in the past did apply to his, before he purchased it in June 2013)?

This is only something the dealer will have a history on. Some manufactuers have forums where there are really helpful guides, tips and problematic things but some of these faults/recalls are chassis number specific. i.e it might effect 500 models of the car your son has in the same year it was made.

My advice would be try to find someone helpful in the Peugeot dealer who should be able to give you an idea of what (if anything) the car should have had checked/replaced as part of the "we know we ballsed/have a problem with this".

Cars. Who would have 'um!

[cardiac arrest]

Re: Its broken down again!!

I'm certain I've read somewhere that your contract is with the finance company, as they effectively own the car (until you make the final payment). It's up to them to organise the repairs etc , indeed you may find it is a condition of your finance contract that you report all defects etc etc ? Not sure if this helps, but it does mean you shouldn't be between the garage and the finance company..you could stop payments if they don't get it fixed/replaced...(breach of contract)...

Happy New Year by the way... all the best..

[di30]

Re: Its broken down again!!

I understand over the years Peugeot' s or so many of the makes have had recalls for various things, I am wondering what they were all for?

Does anyone know of any good easy websites for me to check on and how to check if my son's car have been dealt with (if any recalls in the past did apply to his, before he purchased it in June 2013)?

However, here are the details of my sons car:
Peugeot 207 1.6 HDi 110BHP GT

Thanks x

[di30]

Re: Its broken down again!!

Dual mass flywheels are one of the most unreliable components fitted on many modern cars, the failure rate on vehicles fitted with them is really high, whoever invented them wants one shoving where the sun don't shine... I hope your Son gets the car sorted out to your satisfaction Di

Thank you alland yep agreed totally. I assumed it was the case of keeping the diesel engine noise down, if this is the case it is a very stupid idea of the invention of these! We know to expect a noisier engine with a diesel!!

LOL thanks....

[alland]

Re: Its broken down again!!

Dual mass flywheels are one of the most unreliable components fitted on many modern cars, the failure rate on vehicles fitted with them is really high, whoever invented them wants one shoving where the sun don't shine... I hope your Son gets the car sorted out to your satisfaction Di

[di30]

Re: Its broken down again!!

Good grief! Sorry to hear this Di! All the repairs at the manufacturers dealership should carry a 12 month warranty - its one of the reasons (or perhaps excuses!) they charge so much for cash jobs. If i recall, this job was done under some kind of warranty/recall so (aside from all the hassle) I am wanting to think you will be OK with this.

Keep us posted!

Best
SA Gold

Thank you SA

When I spoken to Peugeot direct for some advice (even though the car was not sold by them), I just wanted some advice, I was told that it does sound like a possible mass flywheel issue which is why the clutch is only running for so long and the same issue is arising.

Like my hubby's car, even though there was nothing wrong with the clutch, when they put on a new flywheel (mass) they had to do the clutch the same time, we have a Ford Focus 2ltr Diesel turbo.

Jamie my son is awaiting a call back from the Finance company who left the case open, as they were informed the last time it happened that the problem was being sorted, but they were willing to keep it all open just in case.

If my son was a clutch driver then there would be no excuse but he isnt, and apparently a friend who lives behind me, purchased the same car at the same place and having problem after problem, she is however on it now with her finance company, the same finance company as my son used, so we are keeping in touch with each other.

The garage the car is in now, told my son to get finance to give them a ring and they will be backing Jamie on this, with these constant recurring problems.
Its just the same old thing all the time and with that we still not received the receipt from the last job they done, but at least there are records kept by the finance company that they were informed by the dealer (rogue) who sold the car stating they were dealing with it.

I shall keep you posted, thank you again.

[SA Gold]

Re: Its broken down again!!

Good grief! Sorry to hear this Di! All the repairs at the manufacturers dealership should carry a 12 month warranty - its one of the reasons (or perhaps excuses!) they charge so much for cash jobs. If i recall, this job was done under some kind of warranty/recall so (aside from all the hassle) I am wanting to think you will be OK with this.

Keep us posted!

Best
SA Gold

[di30]

Re: Its broken down again!!

Think the car is going to go back to the dealer, they can have it back! Its not fit for purpose, it is known that its not just my son's car but others who have had cars with this dealer are always having issues, well the great percentage of them!

The finance company are opening the original log they made when we complained a few months ago and should be calling back tomorrow but this is also being put into writing again.

Does anyone know how it works when you pay by finance if your not happy with the car and if you want to return it? I know my son does not want another car with the same dealer and would now rather go to a direct one, for eg, Ford etc.
I does regret not doing this in the first place.

Thanks.

[di30]

Re: Its broken down again!!

Happy anniversary and happy new year. Hopefully 2014 will bring resolution to your son's car problems.

Thank you Cym xx
Happy New Year to you as well xx