How could I let this happen again....

[cymruambyth]

Re: How could I let this happen again....

Hi Natty, take a deep breath and don't worry! They may give these deadlines, but they are quite arbitrary; they aren't threatening court action or anything like that they are just trying to make you panic. Snv will be around with guidance for the best way forward. If you haven't heard from him in a couple of days send him a PM.
Do not speak to them on the phone and do not give them an I&E sheet.

[SaltnVinegar]

Re: How could I let this happen again....

Hi Natty

Sorry I missed this, my notifications were going to my spam folder and getting deleted.

So first question I'm going to ask you (and remind you of) is this - who is in control here? You or them?

Of course the correct answer is YOU.

So second question - why are you then jumping at shadows, and dancing to their tune? Just because they have sent you a response to your complaint (which you knew they would reject), and given you a 'deadline' doesn't really change anything. Emailing them stressing over dates will only encourage them to harrass you even more.

Remember - in terms of your priorities THEY ARE AT THE BOTTOM.

So treat them that way.

They've given you 14 days to respond - so what? Let them gnash at their 14 days deadline, ignore them, and see what they send next.

Remember - since new rules came in around payday loans they CANNOT, by law, increase the balance of the account any more than double the principal sum lent. That is the worst case scenario.

So, lets go back to basics, provide info on this as per this thread, and we'll take things from there.

http://forums.all-about-debt.co.uk/s...yday-Loan-debt

Please stop emailing/phoning them for now - you need to take back control of this account, and right now you're giving that to them.

[Natty]

Re: How could I let this happen again....

Hi Natty, take a deep breath and don't worry! They may give these deadlines, but they are quite arbitrary; they aren't threatening court action or anything like that they are just trying to make you panic. Snv will be around with guidance for the best way forward. If you haven't heard from him in a couple of days send him a PM.
Do not speak to them on the phone and do not give them an I&E sheet.

Thank you cymruambyth, sorry for the late response I have had problems with passwords.

[Natty]

Re: How could I let this happen again....

Hi Natty

Sorry I missed this, my notifications were going to my spam folder and getting deleted.

So first question I'm going to ask you (and remind you of) is this - who is in control here? You or them?

Of course the correct answer is YOU.

So second question - why are you then jumping at shadows, and dancing to their tune? Just because they have sent you a response to your complaint (which you knew they would reject), and given you a 'deadline' doesn't really change anything. Emailing them stressing over dates will only encourage them to harrass you even more.

Remember - in terms of your priorities THEY ARE AT THE BOTTOM.

So treat them that way.

They've given you 14 days to respond - so what? Let them gnash at their 14 days deadline, ignore them, and see what they send next.

Remember - since new rules came in around payday loans they CANNOT, by law, increase the balance of the account any more than double the principal sum lent. That is the worst case scenario.

So, lets go back to basics, provide info on this as per this thread, and we'll take things from there.

http://forums.all-about-debt.co.uk/s...yday-Loan-debt

Please stop emailing/phoning them for now - you need to take back control of this account, and right now you're giving that to them.

No problem SnV. You are so right, it is just that this company scares me, I know that is was they want to do.

I will get the information in a few days, I have a lot going on with people close to me that are extremely ill. It is tough at the moment and I am trying to keep it together.

Best wishes
Natty

[cymruambyth]

Re: How could I let this happen again....

Family and friends who are ill are your priority. Take care of yourself as well as others xxxx

[Natty]

Re: How could I let this happen again....

Hello SnV I will get the information to you tonight. However I have received a text today stating they need to speak to me.

[Pixie]

Re: How could I let this happen again....

Hi Natty, I'd ignore the text. Remember, everything in writing ie letters.

I'm sorry you're having to deal with serious illnesses of those close to you. They are your priority and, as Cym says, don't forget to look after yourself. Debts are waaaaay down the line xx

[Natty]

Re: How could I let this happen again....

I have also received 3 emails today. This is one of them:

Dear Natty

We refer to previous communications in this matter in particular the arrears on your account.

Despite our numerous efforts to resolve this with you we have been unable to reach a mutually agreeable solution and your account remains overdue.

TAKE NOTE: We will be referring your account to an external Debt Collection Agency 14 days from the date of this email if we do not receive realistic and acceptable proposals from you regarding the discharge of your balance.

If you are experiencing financial difficulties we urge you to get in touch so we can arrange a repayment plan and stop external recovery action. Please call us on 0845 676 9676*/0113 887 3434 to discuss your balance with one of our advisors

They have not made any attempts to resolve this matter.

[Susie]

Re: How could I let this happen again....

External debt collectors are a good thing because it means they have not scared you into paying so have passed it on to someone else who they are hoping will be more successful with their letters that may even have scary big red headers

[cymruambyth]

Re: How could I let this happen again....

Just ignore them, you will similar drivel with different letter headings.

[SaltnVinegar]

Re: How could I let this happen again....

Hello SnV I will get the information to you tonight. However I have received a text today stating they need to speak to me.

Awww bless, they need to speak to you, they must be pining like some lovelorn teenager aching with the sharp pain of your rejection.

You getting my sarcasm?

I'm sorry you're having to deal with serious illnesses of those close to you. They are your priority and, as Cym says, don't forget to look after yourself. Debts are waaaaay down the line xx

Yes exactly - +1 and +1 again. Your family are your priority Natty.

I have also received 3 emails today. This is one of them:

Dear Natty

We refer to previous communications in this matter in particular the arrears on your account.

Despite our numerous efforts to resolve this with you we have been unable to reach a mutually agreeable solution and your account remains overdue.

TAKE NOTE: We will be referring your account to an external Debt Collection Agency 14 days from the date of this email if we do not receive realistic and acceptable proposals from you regarding the discharge of your balance.

If you are experiencing financial difficulties we urge you to get in touch so we can arrange a repayment plan and stop external recovery action. Please call us on 0845 676 9676*/0113 887 3434 to discuss your balance with one of our advisors

They have not made any attempts to resolve this matter.

FANTASTIC! So you know now you have 14 days of doing nothing, and then probably approx 2-4 weeks for them to refer the account to an external DCA. So enjoy the peace and quiet, and lets see which DCA gets in touch.

In the meantime, do not respond to their texts, if they call do not answer security questions, or hang up, and do respond to their emails. When you get the first DCA letter lets take things from there.

Until then enjoy Xmas and take the holiday to get yourself and your family back to health ok?

[Natty]

Re: How could I let this happen again....

Hello SnV,

Thank you for getting back to me. I agree totally with what you have stated.

I have been been here before (silly lady for letting this happen again)......

This company just scares the hell out of me. To be honest I was actually going to respond to the email. They have done nothing to resolve the issue & the 14 days was only up yesterday for me to respond. They also stated the letter was sent first class, when it was sent second. It was dated the 24/11/16 but received on the 30/11/16. I know this is irrelevant, but just really annoys me.

Thanks again for your support SnV. It is truly appreciated.

I received a total of 3 emails yesterday and will post the other 2 below.

kindest regards
Natty

[Natty]

Re: How could I let this happen again....

IMPORTANT - YOU SHOULD READ THIS CAREFULLY



Served under section 86B of the Consumer Credit Act 1974



Dear Natty

This notice is given in compliance with the Consumer Credit Act 1974 because you are behind with the sums payable under your credit agreement with us (as described below). We encourage you to contact us as soon as possible in order to discuss your account. You can contact us via the details set out at the top of this notice.

If you do not contact us to discuss your arrears, you are at risk of your debt growing as a result of additional interest (and charges) being applied in accordance with the terms of your loan agreement. This may increase your risk of experiencing financial difficulties or hardship. We will always treat you fairly. If you would like to seek free and independent debt advice, information on how you can do so is included within the attached FCA Arrears Information Sheet https://www.fca.org.uk/publication/i...et-arrears.pdf.

Your loan agreement

On 13/08/2016 you entered into a fixed sum credit agreement XXX with us under which you borrowed £500.00 repayable by 6 monthly instalment(s).

Your arrears under the loan agreement

You are in breach of this agreement as there is a shortfall of £575.72 comprised of payments that you have missed and default charges and interest that have accrued. This shortfall equates to or exceeds the sum of the last two missed payments you were required to have made, which gave rise to the duty for us to serve this notice.

The opening balance (which is the total amount that is due and owing under this agreement) on 15/12/2016 (which was the day our duty to give this notice to you arose) was £580.72 of this, the payments that you have failed to pay when due under your credit agreement amount to £575.72.

2016-08-31	143.93	0.00	2016-08-31	143.93
2016-09-30	143.93	0.00	-	287.86
2016-10-31	143.93	0.00	-	436.79
2016-11-30	143.93	0.00	-	580.72

If you want more information about which payments you failed to make please get in touch with us. We are required to give you this information within fifteen working days of receiving your request for it.

Default sums and interest

You may have to pay default sums and interest in relation to the missed or partly made payments referred to in this notice. Please contact us if you would like further details. This notice does not take account of any payments received after the date of the notice.

Notices

For so long as you continue to be behind with your payments by any amount, you will be sent notices about this at least every six months. We are not required to send you notices more frequently than this, even if you get further behind with your payments in between notices.

Financial Conduct Authority Information Sheet

This notice should include a copy of the current information sheet on arrears prepared by the Financial Conduct Authority. This contains important information about your rights and where to go for support and advice, for example on applying for a Time Order as well as our right to charge you interest. If it is not included you should contact us to get one. Please refer to the Financial Conduct Authority information sheet for more information about how to get advice on dealing with your debt https://www.fca.org.uk/publication/i...et-arrears.pdf

You have not been charged for the preparation and delivery of this notice.

[Natty]

Re: How could I let this happen again....

Dear Natty

Your loan repayment to Novaloans Ltd (t/a Cash4UNow) is now 45 days overdue and to date all our attempts to obtain repayment in accordance with our agreement have failed.

We have also been making attempts to contact you about this through SMS, e-mail or voice calls since your repayment due was missed and so far we have not managed to come to a mutually satisfactory arrangement for repayment. We would urge you to contact us as soon as possible on 0113 887 3434 so that we can discuss this.

You can make a payment anytime via our 24 hour payment line by calling 0845 676 9676* and choosing Option 1. You will need your loan reference number (210045) and your home postcode. You can also pay by visiting our PAYMENT PAGE at https://ems.ese.pm/cash4unow_WvC.

If you are experiencing repayment difficulty we urge you to contact us to discuss how we can help you and agree a repayment option that is acceptable for you and us taking into consideration your current financial circumstances. We will exercise forbearance if you are struggling with repayments and the sooner you contact us the sooner we can make alternative repayment arrangements and minimise default costs.

Telephone: 0845 676 9676*/0113 887 3434
e-mail: info@cash4unow.co.uk
by writing to us at: Novaloans Ltd, 7, Limewood Way, Leeds LS14 1AB

If you are having difficulty contacting us in office hours you can pay using our 24 hour payment lineby calling 0845 676 9676* and choosing Option 1. You will need your loan reference number (215705) and your home postcode. You can also pay by visiting our PAYMENT PAGE at https://ems.ese.pm/cash4unow_WvC.

The Financial Conduct Authority have produced a leaflet that may assist you, please click on the link below for further information

http://www.fca.org.uk/your-fca/docum...-sheet-arrears

Regards Cash4UNow
cash4unow.co.uk

*Calls made from a BT landline are charged at 3.4p per minute during peak hours, 1.7p per minute
in the evenings and 0.6p per minute at weekends. Calls from mobiles and other networks may vary.

Cash4unow.co.uk is a trading name of Novaloans Ltd, Company Number 07639288, Registered Office 7 Limewood Way, Seacroft, Leeds, LS14 1AB. Novaloans Ltd is authorised and regulated by the Financial Conduct Authority FRN 672320. Authorisations can be checked on the Financial Services Register at http://www.fca.org.uk/ or by contacting the Financial Conduct Authority on 0800 111 6768.

[cymruambyth]

Re: How could I let this happen again....

Just ignore Natty, they haven't said anything that you don't know. I know it's easier said than done, but you know that this is the best that you can do.