Lending Stream and pounds to pocket

[scottygees]

Re: Lending Stream and pounds to pocket

Thanks again. I have just written to them as advised. Let's see how they respond.

Hi Scotty

This is pretty hysterical and outrageous at the same time. Its irrelevant whether you are using a template from a blog or a website and its none of their business! You're also under no obligation to provide them with bank statements or payslips either.

I'd just write back stating something like that had already informed them you were in financial distress, that you're disappointed as they do not appear to be taking your complainy seriously by asking for irrelevant information, and that they have all the information to hand they need already from the application process.

Best
SnV

[SaltnVinegar]

Re: Lending Stream and pounds to pocket

Hi Scotty

This is pretty hysterical and outrageous at the same time. Its irrelevant whether you are using a template from a blog or a website and its none of their business! You're also under no obligation to provide them with bank statements or payslips either.

I'd just write back stating something like that had already informed them you were in financial distress, that you're disappointed as they do not appear to be taking your complainy seriously by asking for irrelevant information, and that they have all the information to hand they need already from the application process.

Best
SnV

I have received the following reply from p2p. Please advise of a way forward. I don't want to be sending payslips and bank statements if I don't have to.

thanks

Dear Scott
Customer #

Thank you for contacting Pounds to Pocket. The contents of your email were duly noted. We apologise if there was any delay in responding to your complaint.
Your query raised several questions on loan affordability. In order to better assist you, we ask that you fill out the below information so that we can thoroughly review and respond to your complaint.
Questionnaire


1) Recently, we have seen an increased number of complaints where the complainant has obtained a template from a website or blog. Did you use a website template? If so, can you please provide the name of the website?

2) Did you tell us that you were experiencing financial hardship? If so, when did you tell us of your financial difficulty?

3) Please provide a copy of a bank statement from the time of your loan(s).

4) Please provide a copy of a payslip from roughly the time of your loan(s).

[scottygees]

Re: Lending Stream and pounds to pocket

I have received the following reply from p2p. Please advise of a way forward. I don't want to be sending payslips and bank statements if I don't have to.

thanks

Dear Scott
Customer #

Thank you for contacting Pounds to Pocket. The contents of your email were duly noted. We apologise if there was any delay in responding to your complaint.
Your query raised several questions on loan affordability. In order to better assist you, we ask that you fill out the below information so that we can thoroughly review and respond to your complaint.
Questionnaire


1) Recently, we have seen an increased number of complaints where the complainant has obtained a template from a website or blog. Did you use a website template? If so, can you please provide the name of the website?

2) Did you tell us that you were experiencing financial hardship? If so, when did you tell us of your financial difficulty?

3) Please provide a copy of a bank statement from the time of your loan(s).

4) Please provide a copy of a payslip from roughly the time of your loan(s).

Once we receive the information back from you, our complaint team will diligently review and assess your complaint. As you will see from our complaint procedure, we have eight weeks from the date we receive your complaint to send you our ‘Final Response’. If at that time you are still unhappy with our decision, you will have six months from the date of our 'Final Response' to refer your complaint back to the Financial Ombudsman Service for them to adjudicate in the matter on your behalf.
For more information about our complaints procedure, please visit the 'Contact Us' section of our website (https://www.poundstopocket.co.uk/contact-us.html).

If you have any queries, our Final Resolution Team is here to help.

Yours sincerely,
Tanya

WARNING: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

Pounds to Pocket Resolution Team
Direct Line: 0800 016 3143
Complaint@poundstopocket.co.uk
www.PoundstoPocket.co.uk

Representative Example: Amount of credit: £600 for 12 months at £95.37 per month. Total repayment of £1144.44. Interest: £544.44. Interest rate: 140% pa (fixed). 278% APR Representative.

Pounds to Pocket is the trading name of CashEuroNetUK, LLC. Head Office: 23 Austin Friars, London, EC2N 2QP. Correspondence Address: 483 Green Lanes, London, N13 4BS. Authorised and regulated by the Financial Conduct Authority. Firm registration number 603395. Authorisation can be checked on the Financial Service Register at www.fca.org.uk.
Tanya H

I was sure you wouldn't have done such a thing but it has been known for some to send a template letter with xxxxxxxxxx not filled out

Lets see how they respond....

[scottygees]

Re: Lending Stream and pounds to pocket

I have also used the template to email pounds to pocket as after looking at my application with them the details I provided showed that my outgoings were more than my income

thanks again

I was sure you wouldn't have done such a thing but it has been known for some to send a template letter with xxxxxxxxxx not filled out

Lets see how they respond....

[SaltnVinegar]

Re: Lending Stream and pounds to pocket

Ha ha. Yes I did complete the parts in red. Not as daft as I look!

I was sure you wouldn't have done such a thing but it has been known for some to send a template letter with xxxxxxxxxx not filled out

Lets see how they respond....

[scottygees]

Re: Lending Stream and pounds to pocket

Hopefully you completed the bits in red and didn't sent it verbatim?!

Ha ha. Yes I did complete the parts in red. Not as daft as I look!

[SaltnVinegar]

Re: Lending Stream and pounds to pocket

I have sent the below letter to Lending Stream today. So let's see what comes back

thanks again

Hopefully you completed the bits in red and didn't sent it verbatim?!

[scottygees]

Re: Lending Stream and pounds to pocket

I have sent the below letter to Lending Stream today. So let's see what comes back

thanks again

Hi Scotty

Ok, lets try an approach a member of AAD used and see if it gets you a result (did for them). Try this (amend to your personal circumstances):

Dear Lending Stream

Thank you for your letter/email dated xx/xx/xxxx. I am disappointed to note that you have not considered my personal circumstances, and that consequently you may have breached your lending criteria, and would ask you to review the matter and reconsider.

Between the period xx/xx/xxxx and xx/xx/xxxx I have had xx loans with your company (make sure to include any 'rollovers' that you may have incurred here)

I have been borrowing very frequently and up to a maximum amount for months, and to try to pay back your payday loans have required me to take out other pay day loans just to make the payments so i can still pay my monthly living expenses. My income provided to you for this period was between £xxx per month and an average from employment and the rest from benefits.

At the time of applying for these loans I was also in a vunerable position and ask that you also take this into consideration.

My living expenses vary but are roughly:

Rent - £xxx
Council tax - £xxx
Water Rates - £xxx
Electric - £xxx
Gas - £xxx
Travel costs - £xxx
Food+toiletries - £xxx
Childcare - £xxx
Other debts - £xxx
TOTAL: £xxx

This shows I couldnt afford to repay these loans and have to take out more loans to repay loans I feel it has been irresponsible of you to continue allowing these loans, but also to continue to send marketing to me encourage me to take out further loans.

Because of the numebr of loans you have sold to me I will be unable to make the payments and to do so will place me in severe financial hardship.

You should have been able to tell this from credit reports which showed you the other borrowing I had and my debt problems. So you should never have given me these unaffordable loans.

I would like to ask you to refund me the interest from previously repaid loans and consider writing off the loans I have with you.

Thankyou for considering my personal circumstances and look forward to hearing from you.

[scottygees]

Re: Lending Stream and pounds to pocket

Thanks for this. I will get this sent off this weekend. I will keep you updated

QUOTE=SaltnVinegar;558558]Hi Scotty

Ok, lets try an approach a member of AAD used and see if it gets you a result (did for them). Try this (amend to your personal circumstances):

Dear Lending Stream

Thank you for your letter/email dated xx/xx/xxxx. I am disappointed to note that you have not considered my personal circumstances, and that consequently you may have breached your lending criteria, and would ask you to review the matter and reconsider.

Between the period xx/xx/xxxx and xx/xx/xxxx I have had xx loans with your company (make sure to include any 'rollovers' that you may have incurred here)

I have been borrowing very frequently and up to a maximum amount for months, and to try to pay back your payday loans have required me to take out other pay day loans just to make the payments so i can still pay my monthly living expenses. My income provided to you for this period was between £xxx per month and an average from employment and the rest from benefits.

At the time of applying for these loans I was also in a vunerable position and ask that you also take this into consideration.

My living expenses vary but are roughly:

Rent - £xxx
Council tax - £xxx
Water Rates - £xxx
Electric - £xxx
Gas - £xxx
Travel costs - £xxx
Food+toiletries - £xxx
Childcare - £xxx
Other debts - £xxx
TOTAL: £xxx

This shows I couldnt afford to repay these loans and have to take out more loans to repay loans I feel it has been irresponsible of you to continue allowing these loans, but also to continue to send marketing to me encourage me to take out further loans.

Because of the numebr of loans you have sold to me I will be unable to make the payments and to do so will place me in severe financial hardship.

You should have been able to tell this from credit reports which showed you the other borrowing I had and my debt problems. So you should never have given me these unaffordable loans.

I would like to ask you to refund me the interest from previously repaid loans and consider writing off the loans I have with you.

Thankyou for considering my personal circumstances and look forward to hearing from you.[/QUOTE]

[SaltnVinegar]

Re: Lending Stream and pounds to pocket

Hi Scotty

Ok, lets try an approach a member of AAD used and see if it gets you a result (did for them). Try this (amend to your personal circumstances):

Dear Lending Stream

Thank you for your letter/email dated xx/xx/xxxx. I am disappointed to note that you have not considered my personal circumstances, and that consequently you may have breached your lending criteria, and would ask you to review the matter and reconsider.

Between the period xx/xx/xxxx and xx/xx/xxxx I have had xx loans with your company (make sure to include any 'rollovers' that you may have incurred here)

I have been borrowing very frequently and up to a maximum amount for months, and to try to pay back your payday loans have required me to take out other pay day loans just to make the payments so i can still pay my monthly living expenses. My income provided to you for this period was between £xxx per month and an average from employment and the rest from benefits.

At the time of applying for these loans I was also in a vunerable position and ask that you also take this into consideration.

My living expenses vary but are roughly:

Rent - £xxx
Council tax - £xxx
Water Rates - £xxx
Electric - £xxx
Gas - £xxx
Travel costs - £xxx
Food+toiletries - £xxx
Childcare - £xxx
Other debts - £xxx
TOTAL: £xxx

This shows I couldnt afford to repay these loans and have to take out more loans to repay loans I feel it has been irresponsible of you to continue allowing these loans, but also to continue to send marketing to me encourage me to take out further loans.

Because of the numebr of loans you have sold to me I will be unable to make the payments and to do so will place me in severe financial hardship.

You should have been able to tell this from credit reports which showed you the other borrowing I had and my debt problems. So you should never have given me these unaffordable loans.

I would like to ask you to refund me the interest from previously repaid loans and consider writing off the loans I have with you.

Thankyou for considering my personal circumstances and look forward to hearing from you.

[scottygees]

Re: Lending Stream and pounds to pocket

I am aware of that.as far as statute barred is concerned I am currently still paying on a DMP so this wouldn't have too much affect unless any claim drags on

Remember with PPI enquiries that if the account is in default and with the original lender then the money is offset against the outstanding balance. Also, if you are trying for statute barred this will reset the clock.

[cymruambyth]

Re: Lending Stream and pounds to pocket

Remember with PPI enquiries that if the account is in default and with the original lender then the money is offset against the outstanding balance. Also, if you are trying for statute barred this will reset the clock.

[scottygees]

Re: Lending Stream and pounds to pocket

Thanks for the reply.

I was was going to get a few things sorted over the Easter weekend including sending PPI enquires, CCA requests and also these irresponsible lending letters. Get it all done in one go so I can keep organised.

Hi Scotty

Don't worry I haven't forgotten you - just working 60 hour weeks at the moment so having to juggle things!

As it happens there really is no rush here, they cannot do more than double the principal sum lent due to the new rules the FCA brought in, and if they are getting paid nothing then they will be more likely to accept something.

From your other threads you've got more important priorities than the payday loans right now so focus on them

[SaltnVinegar]

Re: Lending Stream and pounds to pocket

Hi Scotty

Don't worry I haven't forgotten you - just working 60 hour weeks at the moment so having to juggle things!

As it happens there really is no rush here, they cannot do more than double the principal sum lent due to the new rules the FCA brought in, and if they are getting paid nothing then they will be more likely to accept something.

From your other threads you've got more important priorities than the payday loans right now so focus on them

[scottygees]

Re: Lending Stream and pounds to pocket

So it's been about 6 weeks since I stopped paying either lending stream and p2p. After the initial barrage of calls from p2p and emails from lending stream nothing seems to be happening. Should I be worried? I am still wanting to go down the irresponsible lending route on both of these accounts though. So any further advice on how best to word such a letter to them would be greatly appreciated

many thanks in advance

Hi Scotty

Can you post up the letter/email that you sent to them disputing the accounts with exact wording you used please? I need to know how you've approached this first.

Cheers
SnV