Bank of America Chester.

[garlok]

Re: Bank of America Chester.

Unfortunately a hell of a lot of this stems from the upper management training in the USA at Harvard Business School in particular. NOTHING matters as much as the quick buck. They instil this into their various staffs right from the outset. During my time in the high tech industries I did a fair amount of contract work for IBM when thet still made hardware. The brainwashing was constant and over bearing even for the contract staff. Staffers there were all expected to wear the same blue suit, show 1.5" of pale blue cuff at the end of suit sleeve etc, double cuffs with cufflinks I could go on. But we all had to every so often go to the video about intellectual property rights, important and very useful to anyone involved in engineering design in any field. However the words "I--- B--- M" occurred every 8 seconds thoughout a 15 minute video. I know other American companies that operate the same way not least is HP, why would an American bank behave any differently.

Whne IBM pulled the plug in Hampshire there was much gnashing of teeth and wailing in the wilderness and many beleieved that their lives had come to an end they were so indoctrinated with IBM.

regards
Garlok

[PlanB]

Re: Bank of America Chester.

When a pregnant lady told MBNA she couldn't pay because she had just lost her job, the agent replied "can you really afford to have this baby?". So I'm not sorry for their loss.

MBNA loved me to death when I had money, and then dumped me when I didn't. Since then they've treated me shamefully. I have an ex-husband like that - I don't need two bloodsuckers in my life.

[Never-In-Doubt]

Re: Bank of America Chester.

I eagerly look forward to those turds at RBS and Triton <spit> getting their own comeuppance.

Sweet revenge

[Never-In-Doubt]

Re: Bank of America Chester.

And I WAS one of the good people!

I know that mate and would vouch for you time and time again, however the problem lies in the fact you were a minority BUT and here is the crux, your hands were still tied - no matter that it was "wrong" - you still had to follow process. So no matter how good you were, as a result of management and process, you were classed as a dirty banker like the rest of them!

Although to be fair, I wouldn't call you dirty

[oscar]

Re: Bank of America Chester.

Work by averages mate, not all customers are debtors and thus wouldn't have been treated like shit.

Point I am making is, as a brand they are rotten to the core and all brands work from the ground up. Ergo the staff, in whatever capacity, have made MBNA the way they are today. I guarantee you the Chief Exec didn't say "Ring Mr Harrison 200 times today" - that was the clows that work in collections, so them, their manager and the head of plus director of that unit are ALL equally responsible.

Fair point, but as I say, there a few good people there, everybody doesnt work in collections, but many in other departments have the mentality of "you need to starve and pay us"

And to be fair to some, they dont look at things or research, they are just sheep who believe everything they are told. If they are told it is fine/fair/legal they believe it all. But they are just naive (or stupid in some cases) and put complete trust in their colleagues.

Have to agree that their collections policies are abhorrent though, and that they are an awful company (and worse since BoA came in).

[pompeyfaith]

Re: Bank of America Chester.

And I WAS one of the good people!

Of course Oscar you would not be here otherwise

[oscar]

Re: Bank of America Chester.

Are they the Cleaners and Tea Makers lol

They dont have teamakers??? They have them big, plumed in thermos heated thingies, with tea bags at the side!!

And I WAS one of the good people!

[Never-In-Doubt]

Re: Bank of America Chester.

Not all of them. There are a few (admittedly not many) good people there.

Work by averages mate, not all customers are debtors and thus wouldn't have been treated like shit.

Point I am making is, as a brand they are rotten to the core and all brands work from the ground up. Ergo the staff, in whatever capacity, have made MBNA the way they are today. I guarantee you the Chief Exec didn't say "Ring Mr Harrison 200 times today" - that was the clowns that work in collections, so them, their manager and the head of plus director of that unit are ALL equally responsible.

I always refer back to the whistleblower that got a job with Lowell and refused to do what the scripts suggested (ie bully and intimidate people) and her TL was shouting at her and calling the customer all sorts of names - so now, for instance, when that ex MBNA staff goes for JSA I hope the JC+ staff with an MBNA account (in arrears) delay their claim and/or refuse it and cause a 26 week pending delay

Bitter? me? Never

[pompeyfaith]

Re: Bank of America Chester.

Not all of them. There are a few (admittedly not many) good people there.

Are they the Cleaners and Tea Makers lol

[oscar]

Re: Bank of America Chester.

MBNA & their staff deserve everything they get - and some!

Not all of them. There are a few (admittedly not many) good people there.

[CleverClogs (RIP)]

Re: Bank of America Chester.

MBNA & their staff deserve everything they get - and some!

I eagerly look forward to those turds at RBS and Triton <spit> getting their own comeuppance.

[pompeyfaith]

Re: Bank of America Chester.

Well said. Usually I'd not agree with people losing jobs etc, but when it's a case of "see how you like it" then yea, why not?

Thing is MBNA were predatory in their harassment of thousands of consumers, such examples include Keith Harrison - now I do not know him (well I kinda do) but I bet he won't have much sympathy for the staff at MBNA - they hounded and systematically tried to grind him and his family into the ground - please guys, lets not forget that!

MBNA & their staff deserve everything they get - and some!

As they did with me even at court, however I did not use harassment in my defence as Harrison did had I of done I'm sure the judgement would have been different.

Still that's one in book should there ever be a next time.

[Never-In-Doubt]

Re: Bank of America Chester.

I have no pity for the MBNA staff, who treated the customers despicably.

Well said. Usually I'd not agree with people losing jobs etc, but when it's a case of "see how you like it" then yea, why not?

Thing is MBNA were predatory in their harassment of thousands of consumers, such examples include Keith Harrison - now I do not know him (well I kinda do) but I bet he won't have much sympathy for the staff at MBNA - they hounded and systematically tried to grind him and his family into the ground - please guys, lets not forget that!

MBNA & their staff deserve everything they get - and some!

[CleverClogs (RIP)]

Re: Bank of America Chester.

MBNA, thought that the streets of London and Dublin were paved with Gold, due to the lack of Regulation.
Now they will have to take their medicine!

It is not easy to understand how they might have reached that conclusion, as it is a criminal offence in Ireland to seek payment of unenforceable or statute-barred debts.

Section 49 of the Consumer Credit Act, 1995 forbids any attempt to pursue an unenforcible agreement.

[pompeyfaith]

Re: Bank of America Chester.

I have no pity for the MBNA staff, who treated the customers despicably.
Soon, many will experience exactly what those MBNA customers had to contend with!

What goes around comes around springs to mind, however what garlok was saying I agree with I would not wish anyone to lose there job even though they have caused me and my family great upset.

I agree with garlok though in that our great skills and industry is being eroded by the temporary quick buck to be made in the financial sicktor sector.