Yorkshire bank credit card

[Daz_Easty]

Hello again, I recently complained about a credit card i was given by Yorkshire Bank in 1998, the account was closed in 2005 as i was only young and had a family then and it was a welcome bit of finance for us so naturally we over-used it and defaulted, they've replied saying because of the time scale involved and the fact i hadn't complained sooner it doesn't satisfy the criteria and will not be investigated, is this still worth pursuing or should i just accept the time has been too long and move on?

[PlanB]

Is there an outstanding balance on the account and is Yorkshire Bank still the owner or has it been assigned (sold) to a debt purchaser somewhere along the line?

When did you last pay anything towards the account?

Di

[Colin G Quinn]

Hi Daz_Easty,

What exactly did you complain about and who to?

[Daz_Easty]

Is there an outstanding balance on the account and is Yorkshire Bank still the owner or has it been assigned (sold) to a debt purchaser somewhere along the line?

When did you last pay anything towards the account?

Di

Not sure tbh, i presume it was sold to someone else and don't think there's anything left, though i could be wrong, it's only recently i've looked into this sort of stuff, before i just accepted it and paid.

[Daz_Easty]

Hi Daz_Easty,

What exactly did you complain about and who to?

Hi, i complained to Yorkshire bank/Virgin money under irresponsible lending as i also had a current account with them when they let me open a credit card which was more often than not in debit and with fees added too.

[PlanB]

Not sure tbh, i presume it was sold to someone else and don't think there's anything left, though i could be wrong, it's only recently i've looked into this sort of stuff, before i just accepted it and paid.

In which case it might make sense to keep your head down if you're not being chased by anyone.

Yorkshire Bank 'joined forces' with Virgin Money in 2018 so do you hear from them nowadays? If not that doesn't mean it hasn't been assigned to someone else in the last 16 years.

If your account was defaulted in 2005 then it may statute barred if you've not paid or acknowledge the debt (if there's a balance outstanding) since 2015. That may depend on the nature of your complaint and to whom you made it.

From what you say you may have already cleared the balance.

Di

EDIT: I've now seen your other post - you complained to Virgin about irresponsible lending.

[Daz_Easty]

So it's not worth chasing compensation/ a refund from then?

[Colin G Quinn]

Hi,

If you would like me to take a look at your complaint and their response, feel free to email them to me. My email address is in my legal disclaimer below. If you do, I'll have a look and then respond to you on here.

[PlanB]

So it's not worth chasing compensation/ a refund from then?

I wouldn't at this moment in time just in case you open a can of worms if there is a balance outstanding.

You could send Yorkshire/Virgin a SAR to see what data/information they have on file. That way you'll know whether it was subsequently assigned to someone else at some point.

Annoyingly original creditors sometimes pay any funds due under a complaint/reclaim/refund to the business which subsequently purchased the debt (if they did).

See what you discover in your SAR response.


Di

[Daz_Easty]

I wouldn't at this moment in time just in case you open a can of worms if there is a balance outstanding.

You could send Yorkshire/Virgin a SAR to see what data/information they have on file. That way you'll know whether it was subsequently assigned to someone else at some point.

Annoyingly original creditors sometimes pay any funds due under a complaint/reclaim/refund to the business which subsequently purchased the debt (if they did).

See what you discover in your SAR response.


Di

I've already done the SAR that's how i realised they let me have a credit card when my bank account and financial situation was so poor, i'll have another look through it all.
Thanks

[PlanB]

I've already done the SAR that's how i realised they let me have a credit card when my bank account and financial situation was so poor, i'll have another look through it all.

Does the SAR shed any light on whether this debt was eventually assigned to a debt purchaser, and if so was there was an outstanding balance at the time?

Di

[Daz_Easty]

Does the SAR shed any light on whether this debt was eventually assigned to a debt purchaser, and if so was there was an outstanding balance at the time?

Di

Yes, i have come across a letter from Brunswick collection services saying that they have been instructed by the bank to take necessary action, should i get an SAR to them too then?

[PlanB]

i have come across a letter from Brunswick collection services saying that they have been instructed by the bank to take necessary action

When was that letter sent?

Shall I assume that the “necessary action” was nonspecific or was there any threat of legal proceedings?

Di

[Daz_Easty]

When was that letter sent?

Shall I assume that the “necessary action” was nonspecific or was there any threat of legal proceedings?

Di

Feb 2002, shall i send the letter via email for someone to look at and advise me ?

[PlanB]

Feb 2002, shall i send the letter via email for someone to look at and advise me ?

No need to do that at the moment since that letter is from nearly 20 years ago (unless that’s a typo).

I think it’s important to establish who is the actual current owner of the account/debt (if there’s a balance outstanding) so check your SAR for any reference to an assignment to a debt purchaser and what the balance was at the time.

If there is no mention of the debt being sold/assigned then it may have remained (dormant) with Yorkshire Bank and/or perhaps taken over by Virgin when they “joined forces” with Yorkshire in 2018.

The SAR should also show when you last made a payment to see whether the debt has the potential to be Statute Barred if there is/was a balance outstanding.

You're at the research stage.

Di