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Ofgem investigation into SSE pre-payment meter tariffs
Ofgem investigation into SSE pre-payment meter tariffs
This is a duplicate of the Blog Entry made on: 29th July 2016 16:06
This is a duplicate of the Blog Entry made on: 29th July 2016 16:06
Ofgem has launched an investigation into SSE's pre-payment meter processes.
The energy regulator said it was responding to concerns about the Perth-based company's approach to switching customers to pre-payment tariffs. The probe will focus on the impact of the process on those in potentially vulnerable situations. Ofgem will consider whether SSE breached its Standards of Conduct, which aim to ensure suppliers treat customers fairly. It will examine whether the company breached licence conditions, which require it to provide appropriate information, and ensure a consumers' ability to pay, when suggesting alternative payment methods. Source
The energy regulator said it was responding to concerns about the Perth-based company's approach to switching customers to pre-payment tariffs. The probe will focus on the impact of the process on those in potentially vulnerable situations. Ofgem will consider whether SSE breached its Standards of Conduct, which aim to ensure suppliers treat customers fairly. It will examine whether the company breached licence conditions, which require it to provide appropriate information, and ensure a consumers' ability to pay, when suggesting alternative payment methods. Source