Oct Revolution's UE Diary

[Oct Revolution]

Re: October Revolution's UE Diary

ACCOUNT 7

Cahoot/Santander

Activity:
06/10/10 - CCA Request sent
06/11/10 - CCA rec'd (e-mailed to NID for advice)
09/11/10 - NID says :UE "T&C's rec'd" letter sent
15/11/10 - Letter rec'd from Santander in response to last - "are looking into my complaint and I should hear from them shortly"

26/11/10 - Another letter from Santander similar to last but also stating "if account complained about still has an oustanding balance CCA remains in force and payments should continue; that missed payments will be shared with CRA; remain on file for 6 years - may affect credit status"

04/12/10 - Letter rec'd from Santander "it is our belief that we have fully complied with CCA and copy of Terms and Conditions support this and the agreement is fully enforceable." Niddy says ignore.

13/04/11 - Letter rec'd from Santander: "....understand you are still experiencing financial difficulty and would ask you to continue to make payments through your appointed 3rd party adviser as agreed....as advised we are informing you of our intention to submit default information to CRA....default will remaim on file for 6 years....". NID says ignore last.

10/05/11 - Letter rec’d from Santander: “….our records show proposed payments have not been made for some months….important you contact us to advise current financial situation/establishing why payments are not being made….failure will result in us resuming collection and recovery on your acc….”. NID says ignore

11/05/11 - Default Notice rec'd from Santander. Will file.

19/05/11 - Been receiving 2-3 calls daily from Santander for the past month, but not been answering. Have sent "Harassment By Telephone" template and see what comes of it.

01/06/11 - Letter rec'd from Santander. "...we have looked into your complaint and have removed your telephone number from our sytsems and will only communicate in writing...". A result I think

31/03/12 - Letter rec'd from Santander: "...while your complaint was investigated all collection activity was suspended...now complaint is concluded collection activity will commence...to stop this please pay in next 14 days...we are here to help...contact us...". Niddy says IGNORE

17/04/12 - Letter rec'd from Santander: "...we have noted that there is a sum outstanding...please pay in next 14 days...we are here to help...please contact to arrange payment..." I will IGNORE and see what happens next

28/04/12 - Letter from Santander: "...your acc is in arrears please pay immediately...will affect other facilities with us...we will report to CRA...". I will IGNORE.

17/05/12 - Letter rec'd from Santander: "...you have broken terms of agreement...above sum must be paid now...call us to pay...if you fail to comply take this letter as notice of our intention to register default with CRA...info will be registered for 6 years...failure to take action will result in acc being placed with Management Recovery Services...". I will IGNORE and file.

02/07/12 - Statement rec'd from Santander showing a zero balance and that outstanding amount has been transferred. I assume they have sold acc to DCA. I will file and see what happens next.

07/07/12 - Letter from Santander (as expected passed to DCA): "...your acc has been passed to Moorcroft Debt Re covey Limited who are our agents for managing your account...will take steps to arrange amicable payment arrangement...". I will file and see what they send me next.

10/07/12 - Letter rec'd from Moorcroft : "...instructed by santander to collect debt...legal requirement to send notice of intended litigation... we believe this letter fulfills this... to prevent us recommending to our client that legal proceedings should be issued please contact this office with your payment proposals...we remind you CCJ will affect your credit rating...contact us...". I2D says send "acc sold whilst in dispute" - Letter sent.

18/07/12 : Letter rec'd from Moorcroft: "important information - possible litigation...contact us in next 7 days to avoid". As it's crossed with my "Acc sold in dispute" letter above I will ignore and see what they do next.

25/07/12 - Letter rec'd from Moorcroft: "...we are communicating with our client ref your query...all collection activity will stop...we will be in touch shortly with outcome of investigations...". I will file and see what they send/do next.

26/11/12 -Letter rec'd from Santander: "...your acc has now been referred to or agent Wescot...they are responsible for managing your acc...all communication should be directed to them...". I will file for now and await contact from Wescot.

28/11/12 - Letter from Wescot (as expected): "...been instructed by our client to collect outstanding balance...to avoid further action you should pay the debt in full OR contact us...". "account sold whilst in dispute" letter sent.

07/12/12 - Letter rec'd from Wescot: "...FINAL NOTICE...our latest inquiries are that you are resident at this address...as no reply to our previous letters we now require full payment in 10 days...failure to do further collection activities will be taken...contact us immediately...". I think I will IGNORE for now as it has crossed with my last letter "acc sold whilst in dispute", and see what they come back with.

15/12/12 - Letter from Wescot: "....looking into your complaint...all collection activity suspended...may take several weeks...we will contact you in due course...".I will file and see what they come back with next.

18/01/13 - Letter rec'd from Santander: "...thank you for contacting us about your concerns...we will investigate complaint and contact you again when complete with a final response...". I will file for now and see what happens next.

01/02/13 Letter rec'd from Santander: "...you have contacted us to complain about receiving letters with regards to arrears for the above account...and that the account is in dispute as you have not rec'd a CCA...you also state we are in breach of CC act and harassing you...after looking into the matter I can confirm we issued you with a copy CCA in October 2010 (further copy enclosed)...while we understand your circumstances and you dispute arrears we are keeping in touch with you to inform you of status of account...as you can see from CCA you have clearly signed it and have accepted T&C's...for this reason unable to waive arrears and close account...hope I have explained reasons for decision and that it offers a fair resolution...". Seems like a final response so I will file and see what they send/do next.

Hi,

I have an update to the above account:

UPDATE: 22/04/13

Letter from Wescot: "....looking into your complaint...all collection activity suspended...may take several weeks...we will contact you in due course...".I will file and see what they come back with next.

Not sure why they have sent this all of a sudden as received same letter from them on 15/12/12 to which nothing as happened since and a further letter on 18/01/13 from Santander saying similar.

I will file for now and see what happens next.

[Oct Revolution]

Re: October Revolution's UE Diary

Yea see what they send next, if they do send a LBA then respond in kind... ie give us a shout before doing so

Hi Niddy,

thanks for your input - yeah I will defo "give a shout" if they send a LBA and see what the next move would be.

Looks like a lot of people have been receiving various letters from MKDP/MKRR/Raven Recoveries over the last few days - at least we can all help/advise others from our journey.....

[Never-In-Doubt]

Re: October Revolution's UE Diary

Thanks MrsD,

not sure whether to send a one liner as their letter does refer to my "Final response - UE" letter?

Yea see what they send next, if they do send a LBA then respond in kind... ie give us a shout before doing so

[Oct Revolution]

Re: October Revolution's UE Diary

I'd be tempted to send a one liner referring them to your final response UE letter

just keep an eye out as they appear to be throwing LBAs around like confetti at the moment (obviously that time of the month for their letter churning machine)

Thanks MrsD,

not sure whether to send a one liner as their letter does refer to my "Final response - UE" letter?

That is exactly right. Have a look at MattyA and What2donext diaries, to see what may be coming. The "LBAs" have more of the feel of a carefully designed threat than they do of a genuine court letter, but be prepared just in case.

SH

Thanks SH,

yeah noticed both those diaries after I had posted my update. Next step may look like "NOTICE OF INTENDED LEGAL ACTION" from Keynes collections. I think I will sit this one out and see what happens next as MKDP refer to my last letter of 25/03/13 ("Final response - UE" letter).

[MrsD]

Re: October Revolution's UE Diary

are you following me SH?

[ScabHunter]

Re: October Revolution's UE Diary

I'd be tempted to send a one liner referring them to your final response UE letter

just keep an eye out as they appear to be throwing LBAs around like confetti at the moment (obviously that time of the month for their letter churning machine)

That is exactly right. Have a look at MattyA and What2donext diaries, to see what may be coming. The "LBAs" have more of the feel of a carefully designed threat than they do of a genuine court letter, but be prepared just in case.

SH

[MrsD]

Re: October Revolution's UE Diary

I'd be tempted to send a one liner referring them to your final response UE letter

just keep an eye out as they appear to be throwing LBAs around like confetti at the moment (obviously that time of the month for their letter churning machine)

[Oct Revolution]

Re: October Revolution's UE Diary

ACCOUNT 5

Barclaycard Visa (Mercers/Calders)

Activity:
06/10/10 - CCA Request sent to Mercers
22/10/10 - letter rec'd from Barclaycard - "acknowledge my CCA request and will respond asap".
18/02/11 - letter rec'd from Barclaycard VISA:“As you have not complied with recent Default Notice, the outstanding balance is due in full and we demand payment immediately…balance will accrue interest….if we do not receive payment in 7 days a Debt Collector may call upon you for repayment or we may proceed with legal proceedings". I still have not received my CCA for this account.

19/02/11 - CCA received from Barclaycard Visa; It just looks like old and new T&C’s.
22/02/11 - Nid says send CCA Query "T&C's supplied" template.
22/02/11 - Above letter sent
02/03/11 - Letter from Barclaycard VISA in response to last letter sent. Briefly says: "That the agreement is enforceable; quotes the Judge Waksman QC in Carey v HSBC case; what they do and don't have to supply; not in dispute with regards OFT guidelines; believe agreement to be enforceable; will continue to pursue debt; please consider this to be our final response". NID says ignore.

26/03/11 - Letter rec’d from Calder Financial offering: “A Settlement opportunity …. Our client has agreed to accept settlement offer in payment of outstanding debt…." I will ignore for now.

30/03/11 - Letter rec’d from Calder’s: “IMPORTANT NOTICE: …we are still dealing with your account….is still overdue….we have instructed local debt collector to visit you at home to arrange payment….”. NID says send Harassment & Threat of Doorstep-Visit Template. Letter sent.

28/04/11 - Letter rec'd from Calder Financial: "PRE LEGAL NOTICE - we have not received any reply or payment. If you fail to contact us we may take one or more of the following actions: Visit your home to obtain payment; Try to obtain a charge on property; Court order to deduct debt from wages; Seizure and sale of personal belongings" NID says send Threat o Gram before action. Letter sent.

07/05/11: - letter from Barclaycard Visa ref my last letter to Calders on 30/03/11: “can not uphold my complaint….do not agree doorstep visit will breach any laws or regulations….Calder will use all available means to contact you…." NID says ignore.

09/05/11 - Letter from Barclaycard Visa (again) in response to my letter to Calders on 28/04/11: “….see from our records we have sent Final Response….we have right to instruct 3rd party to act for us and will continue to contact you by phone, letter or personal visit….docs we have supplied are in accordance with CCA….do not consider to be in dispute….allegations it is not will be opposed….your agreement is enforceable….”. NID says send "Enough is Enough" template. Letter sent.

13/05/11 - Letter from Calder: “Final opportunity to Settle Your Debt….our client has agreed by way of concession to accept settlement offer….contact us….if you fail to call within 7 days offer will be withdrawn….acc returned to Barclaycard….could be sold or placed with another DCA….”. NID says ignore.

21/07/11 - Letter rec'd from Barclaycard: "....acc has now been assigned and transferred to MKDP LLP who have appointed MKRR as their servicing agents....all contact/payments should be directed to MKRR....". Will ignore for now.

24/08/11 - Letter received from MKRR: “…writing in regard to outstanding balance, with objective of finding resolution of debt….ignoring letter will make situation worse….we can offer payment arrangements….if you ignore we are left with no option but to continue collections activity….” in 2 deep says send "Account sold whilst in dispute". Letter sent

06/09/11 - Letter rec’d from MKRR in response to my “Acc sold whilst in dispute” letter:“….at this time unable to resolve your concern….we will need to liaise with Barclaycard and will contact you as soon as we receive response….we are unable to return acc to Barclaycard as the acc was assigned and transferred to us which means we are the effective owners….”. I will ignore and see what happens next.

05/11/12 - Letter rec'd from MKDP; "...we write further to our letter of acknowledgement and apologise we are still unable to resolve your query...we are still liasing with Barclaycard and will contact you soon as we receive a response...".Wow they are taking their time - last I heard from them was 14 months ago (06/09/11) - I can only assume they are unable to locate my CCA. I will file and wait to see what happens next.

22/03/12 - Letter rec'd from MKDP: "...please accept this as a Final Response...you advise account is in dispute as Barclaycard have not provided CCA...we raised concerns with B/card who say request was complied with in September 2012...we no longer regard account in dispute and will continue with collection activity...please contact us...". Not sure where they get the response from Barclaycard in September 2012 as the last I heard from B/card was 21/07/11 and last letter from MKDP was 05/11/12 saying they are unable to resolve my query. I2D says to send "Final Response - UE General". - Letter sent 25/03/13

27/03/13 - Letter from MKDP: "...we apologise as we are still unable to resolve your query...we are liaising with Barclaycard and will contact you if we receive a response...". which has obviously crossed with the one I sent on 25/03/13. So from them stating only 5 days ago "Barclaycard had complied with request in Sept 2012 (which they didn't) and account was no longer in dispute and collection activity will commence" to today saying "unable to resolve query and are liaising with Barclaycard. Nice to know they don't know what they are doing. I will file and see what they send back in response to my "Final response UE" letter of 25/03/13

11/04/13 - Letter from MKRR: "...further to our letter offering help we have not received your offer of payment...without your cooperation we can not help...we may need to take further action to recover debt...please contact us...". Well not rec'd any letter from MKRR since 06/09/11 saying they are in contact with Barclaycard so why they think I should contact them is beyond me. I will file and ignore.

Hi Niddy/I2D,

I have an update to the above account:

UPDATE: 12/04/13

Yet another letter from MKDP (in response to my letter of 25/03/13 "Final response UE") in which they state: "...we can confirm a final response was issued to you on 22/03/13 and no new info has been provided...complaints procedure now exhausted...you advise you require original signed copy of CCA and do not agree with one provided by Barclaycard..."

They go on to quote section 77/78/79 of CCA 1974 sub-section 2.17 and mention the Carey v HSBC case and further quote sub-section 2.19 and then say: "...if a copy of an original agreement is not available, an unexecuted agreement (unsigned and with the same T & C's ) is applicable and this is what you have been provided...due to this information you remain liable for the outstanding balance...we request you contact us to arrange payment..."

Not sure what I need to do here. Do I need to send anything back or ignore as it is their final response and they have already had "Final response - UE" template letter from me?

You help and advice is greatly appreciated.

[Oct Revolution]

Re: October Revolution's UE Diary

ACCOUNT 5

Barclaycard Visa (Mercers/Calders)

Activity:
06/10/10 - CCA Request sent to Mercers
22/10/10 - letter rec'd from Barclaycard - "acknowledge my CCA request and will respond asap".
18/02/11 - letter rec'd from Barclaycard VISA:“As you have not complied with recent Default Notice, the outstanding balance is due in full and we demand payment immediately…balance will accrue interest….if we do not receive payment in 7 days a Debt Collector may call upon you for repayment or we may proceed with legal proceedings". I still have not received my CCA for this account.

19/02/11 - CCA received from Barclaycard Visa; It just looks like old and new T&C’s.
22/02/11 - Nid says send CCA Query "T&C's supplied" template.
22/02/11 - Above letter sent
02/03/11 - Letter from Barclaycard VISA in response to last letter sent. Briefly says: "That the agreement is enforceable; quotes the Judge Waksman QC in Carey v HSBC case; what they do and don't have to supply; not in dispute with regards OFT guidelines; believe agreement to be enforceable; will continue to pursue debt; please consider this to be our final response". NID says ignore.

26/03/11 - Letter rec’d from Calder Financial offering: “A Settlement opportunity …. Our client has agreed to accept settlement offer in payment of outstanding debt…." I will ignore for now.

30/03/11 - Letter rec’d from Calder’s: “IMPORTANT NOTICE: …we are still dealing with your account….is still overdue….we have instructed local debt collector to visit you at home to arrange payment….”. NID says send Harassment & Threat of Doorstep-Visit Template. Letter sent.

28/04/11 - Letter rec'd from Calder Financial: "PRE LEGAL NOTICE - we have not received any reply or payment. If you fail to contact us we may take one or more of the following actions: Visit your home to obtain payment; Try to obtain a charge on property; Court order to deduct debt from wages; Seizure and sale of personal belongings" NID says send Threat o Gram before action. Letter sent.

07/05/11: - letter from Barclaycard Visa ref my last letter to Calders on 30/03/11: “can not uphold my complaint….do not agree doorstep visit will breach any laws or regulations….Calder will use all available means to contact you…." NID says ignore.

09/05/11 - Letter from Barclaycard Visa (again) in response to my letter to Calders on 28/04/11: “….see from our records we have sent Final Response….we have right to instruct 3rd party to act for us and will continue to contact you by phone, letter or personal visit….docs we have supplied are in accordance with CCA….do not consider to be in dispute….allegations it is not will be opposed….your agreement is enforceable….”. NID says send "Enough is Enough" template. Letter sent.

13/05/11 - Letter from Calder: “Final opportunity to Settle Your Debt….our client has agreed by way of concession to accept settlement offer….contact us….if you fail to call within 7 days offer will be withdrawn….acc returned to Barclaycard….could be sold or placed with another DCA….”. NID says ignore.

21/07/11 - Letter rec'd from Barclaycard: "....acc has now been assigned and transferred to MKDP LLP who have appointed MKRR as their servicing agents....all contact/payments should be directed to MKRR....". Will ignore for now.

24/08/11 - Letter received from MKRR: “…writing in regard to outstanding balance, with objective of finding resolution of debt….ignoring letter will make situation worse….we can offer payment arrangements….if you ignore we are left with no option but to continue collections activity….” in 2 deep says send "Account sold whilst in dispute". Letter sent

06/09/11 - Letter rec’d from MKRR in response to my “Acc sold whilst in dispute” letter:“….at this time unable to resolve your concern….we will need to liaise with Barclaycard and will contact you as soon as we receive response….we are unable to return acc to Barclaycard as the acc was assigned and transferred to us which means we are the effective owners….”. I will ignore and see what happens next.

05/11/12 - Letter rec'd from MKDP; "...we write further to our letter of acknowledgement and apologise we are still unable to resolve your query...we are still liasing with Barclaycard and will contact you soon as we receive a response...".Wow they are taking their time - last I heard from them was 14 months ago (06/09/11) - I can only assume they are unable to locate my CCA. I will file and wait to see what happens next.

22/03/12 - Letter rec'd from MKDP: "...please accept this as a Final Response...you advise account is in dispute as Barclaycard have not provided CCA...we raised concerns with B/card who say request was complied with in September 2012...we no longer regard account in dispute and will continue with collection activity...please contact us...". Not sure where they get the response from Barclaycard in September 2012 as the last I heard from B/card was 21/07/11 and last letter from MKDP was 05/11/12 saying they are unable to resolve my query. I2D says to send "Final Response - UE General". - Letter sent 25/03/13


27/03/13 - Letter from MKDP: "...we apologise as we are still unable to resolve your query...we are liaising with Barclaycard and will contact you if we receive a response...". which has obviously crossed with the one I sent on 25/03/13. So from them stating only 5 days ago "Barclaycard had complied with request in Sept 2012 (which they didn't) and account was no longer in dispute and collection activity will commence" to today saying "unable to resolve query and are liaising with Barclaycard. Nice to know they don't know what they are doing. I will file and see what they send back in response to my "Final response UE" letter of 25/03/13

Hi all,

I have an update to the above account.

UPDATE: 11/04/13:

Just to prove even further that this lot don't know what they are doing I received this today:

Letter from MKRR: "...further to our letter offering help we have not received your offer of payment...without your cooperation we can not help...we may need to take further action to recover debt...please contact us..."

Well not rec'd any letter from MKRR since 06/09/11 saying they are in contact with Barclaycard so why they think I should contact them is beyond me.

Also, last letter I rec'd was from MKRR on 27/03/13 (same outfit I know) saying they too are liaising with Barclaycard.

Nice to know they don't know what is happening.

I will file and ignore (tick tock, tick tock)

Many thanks - just an update to keep diary in order.

[Oct Revolution]

Re: October Revolution's UE Diary

Good news for Easter then O R

Back to the O/C and another "go" merry-Go-Round ready for summer

Good to see the system is working nicely

Hi Spud,

yeah the system is working nicely and as done for all 11 of my accs -so far - after two and half years.

And as you say back on the 'merry-go-round'. Wonder who next?

[Oct Revolution]

Re: October Revolution's UE Diary

When you read a post like that it makes you wonder why we shouldnt complain to the powers that be about the OC for harrassment. They are directing the DCA's

Its going round in circles because the OC isnt dealing with the dispute.

Its either good so deal with it as good or as in this case what looks like a feck up. So follow the guidelines and not mislead the client and admit the bloody thing is UE.

Hi Ken,

I think the OC will try every trick in the book before admitting UE.

I don't mind it too much nowadays as this site as helped tremendously, otherwise I would have crumbled by now.

As long as they want to play silly beggars passing it around I don't mind too much and am able to bat them away with various template letters - while all the time the SB clock is ticking.

[Spud]

Re: October Revolution's UE Diary

Good news for Easter then O R

Back to the O/C and another "go" merry-Go-Round ready for summer

Good to see the system is working nicely

[ken100464]

Re: October Revolution's UE Diary

When you read a post like that it makes you wonder why we shouldnt complain to the powers that be about the OC for harrassment. They are directing the DCA's

Its going round in circles because the OC isnt dealing with the dispute.

Its either good so deal with it as good or as in this case what looks like a feck up. So follow the guidelines and not mislead the client and admit the bloody thing is UE.

[Oct Revolution]

Re: October Revolution's UE Diary

ACCOUNT 1

First Direct (Metropolitan Collection Services)

Activity:
6/10/10 - CCA Request sent
22/10/10 - letter rec'd from MCS "not in a position to respond to my request; once we are will respond with relevant documetation."

10/12/11 - After almost 15 months of no contact I've finally heard from Metropolitan Collection services: "....we enclose a copy of your executed agreement inc. terms and conditions....consequently we now require your offer of payment....". All they have provided is a one page application form and nothing else. The copy is a really bad one too. NID says copy is illegible so as it stands it's UE. Ignore and see what happens next.

19/01/12 - Letter rec'd from METROPOLITAN: "....agreement to hold this acc has now expired and you have failed to contact us....we now require payment....you must telephone us to avoid possibility of legal action....we now require your offer of payment....failure to contact us in 7 days will result in continued recovery action...." I2D says send CCA Query - Application Form Received - Letter sent.

08/03/12 - Same letter as above rec'd from METROPOLITAN - will ignore.

24/03/12 - Letter rec’d from Metropolitan: “…disappointed not been able to come to agreement…call us immediately to discuss proposals…may agree discount…repayment or settlement proposal…contact us today…”. I will IGNORE

17/04/12 - letter rec'd from Metropolitan: "...you have failed to make payment as requested...no alternative but to take further action...may involve doorstep collection...legal proceeding...CCJ...bailiff visiting...attachment of earnings...further legal fees added to debt...contact us to arrange payment...". Advised to send "Creditor refusal to accept UE" letter.

01/05/12 - Letter rec'd from Metropolitan: "...in response to last letter...CCA is enforceable....burden lies with borrower to demonstrate to the court that the Bank has failed...any further costs will be met by you...we require your payment proposals in next 14 days...". I will IGNORE and see what they send next.

08/05/12 - Letter rec'd from Metropolitan: "...we are referring your acc to DG Solicitors who will contact you direct...they have been selected to help/understand your circumstances...where possible agree an affordable re-payment plan...". Will wait to see what DG Solicitors send next.

12/05/12 - Letter received from D G Solicitors: "...We act for HSBC...despite demand payment has not been made...we may be instructed to take legal action...obtain CCJ...to avoid pay within 14 days or make arrangements for re-payment...please contact us...". Niddy says send "Threat of litigation" - Letter sent.

02/0612 - Letter rec'd from DG Solicitors: "...IMPORTANT YOU RESPOND TO THIS COMMUNICATION...please call us within 24 hours...if you DO NOT it may NOT be possible to avoid legal action...". I will ignore and see what they do next.

11/06/12 - Letter rec'd from DG Solicitors: "......despite a number of attempts to contact you...disappointed we have not rec'd payment proposals...our client is willing to agree reasonable repayment proposals...please call to discuss...". Niddy says send a cover letter saying "see attached" and send a copy of the last letter, ie the threat of litigation from earlier in may (12th?)- letter sent

21/06/12 - Letter rec'd from DG Solicitors: "...despite previous demands you have failed to pay this debt...unless immediate payment is made we have been asked by our client to instruct DCA to recover...it is possible there may be another solution...our client is willing to offer a discount of 20% to the amount outstanding and accept this sum as F&F as long as paid in 10 days...if you can pay this discounted sum contact us to arrange payment..." NID says send "CCA query - Creditor refusal to accept UE" - letter sent.

02/07/12 - Letter rec'd from Metropolitan: "...your acc is being transferred to our CENTRAL DEBT RECOVERY UNIT...they will contact you to arrange payment...". I will file and see what I get next from them.

04/07/12 - Letter rec'd from Central Debt Recovery Unit (as promised above!): "...debt referred to us for immediate collection...we specialise in debs where normal methods of recovery have proved ineffective...to bring this matter to a conclusion pay the full amount in next 7 days...if you cannot pay you must telephone us...". I2D says to send "Account sold whilst in dispute" - letter sent.

18/07/12 - Letter rec'd from Central Debt Recovery Unit: "...WE WILL BE REVIEWING YOUR ACCOUNT FOR FURTHER ACTION...if you wish to prevent this call us...". I will ignore and see what they send next as they have not responded to my last letter.


28/07/12 - Letter rec'd from Central Debt Recovery Unit: "...we understand you are experiencing financial difficulties...our client is prepared to offer 30% discount as FFS...upon receipt in 14 days of payment we will mark file with CRA as satisfied...if unable to accept this offer we are prepared to accept £50 per month...please contact us...". I will file and see what they send/do next.


24/08/12 - Letter rec'd from Metropolitan: "...your acc is being transferred to Wescot Credit Services who will contact you in next 14 days....". I will file and await their letter

31/08/12 - Letter from Wescot (as expected): "...been instructed by our client to collect outstanding balance...to avoid further action you should pay the debt in full OR contact us...". I2D says to send "account sold whilst in dispute" template letter - letter sent.

12/09/12 - Letter rec'd from Wescot: "...FINAL NOTICE...our latest enquiries are that you are resident at this address...as no reply to our previous letters we now require full payment in 10 days...failure to do further collection activities will be taken...may result in legal action being taken against you...or refer debt to doorstep collector...contact us immediately...". I2D says send "Threat o gram before action letter"

20/09/12 - Letter rec'd from Westcot: "...acknowledge you have a query on account...we will investigate and get back to you...may take several weeks...all collection activities will stop whilst being investigated...". I will file and see what they come back with next.

15/10/12 - Letter rec'd from Wescot: "...we have contacted our client who say have sent you many responses to this query as you have had advised not received any...we believe dispute is now resolved...full balance or agreed monthly insalment is now required...please contact us...". I will ignore and see what happens next.

08/11/12 - Letter rec'd from Westcot: "....DOOR STEP COLLECTION NOTICE....we know of no genuine reason not to repay this debt....instructions will now be provided to our agent to visit your home to agree payment plan....you have a final opportunity to avoid this by contacting us IMMEDIATELY to arrange repayment....". I2D says to send "Doorstep Visit" template - letter sent.


06/12/12 - Letter rec'd from Metropolitan: "...your account is being referred to Buchanan Clark & Wells who will contact you within 14 days...they have specialist teams and a range of plans specially designed to meet your needs...". I will file for now and await contact from them.

08/12/12 - Letter rec'd from Buchanan Clark and Wells (as expected but quicker than I thought !): "...our clients have informed us they see no legitimate reason for non-payment...we have been granted access to your financial information held with CRA and will be monitoring this along with data from other sources to assess your ability to solve this matter...imperative you contact us...we are able to offer support...please do not ignore this matter...". "account sold whilst in dispute" letter sent

19/12/12 - Letter rec'd from Buchanan Clark & wells: "...we regret to note balance is still outstanding...please contact us...we will be able to offer you support, advice and be sympathetic to your circumstances...all we ask is you contact us...please do not ignore this matter, we are ready to help...". Their letter is dated 12th December so I'm assuming it's crossed with my "acc sold whilst in dispute letter". I will file and await their reply.

20/12/12 - Letter rec'd from BCW in response to my "acc sold whilst in dispute" letter: "...we have undertaken substantive investigation and refute your claim...we act in good faith...at no time were we advised account was in dispute by our client...your comments are noted but would not consider our actions to be as you describe nor contrary to legislation you quote....we have requested a copy CCA from our client and will cease collection until you receive...upon receipt of CCA if you wish to further dispute account please furnish us with details and documentation...otherwise contact us to discuss payment options...". I will sit tight and await for the said copy CCA to arrive and then take it from there for the next course of action.

05/02/13 - Duplicate statement of account rec'd - out of the blue - and not sure who it is from. Just a 2 page computer print out of "historic statement" detailing when the account was closed and passed to a DCA and showing zero balance. Envelope is handwritten and no covering letter or compliment slip enclosed. I will just file and see what happens next.

21/02/13 - Received call from Buchanan Clark & wells - which I answered !! - I don't normally answer the phone to numbers I do not recognise but this one came up as a local call with local dialing code!! so I answered. Caught off guard. They didn't seem well versed they kept putting me on hold. The upshot of it all was that they asked when I could make payment and I said I'm waiting for CCA as per their letter of 20/12/12 -said they will have to get back in touch with their client and put the phone down on me..................! Anyway will wait and see what they send or do next.

25/02/13 - Letter rec'd from BCW: "...we are here to help...make us an offer...once payment plan is in operation we will not phone or write to you for a minimum of 6 months...please contact us...". I will file for the time being and see what happens next.

27/02/13 - Getting 3-4 calls a day now from BCW - but not answering. Will send them the "Telephone Harassment" template and see what comes of it.

05/03/13 - "Telephone Harassment" letter delivered yesterday and also received a call from them - Referred them to their letter of 20/12/12 and asked why on the one hand they are saying collection activity will cease but on the other hand they are harassing me. I advised them to stop harassing me with 4-5 calls a day and asked for my number to be removed from their system and that I would only communicate in writing.

08/03/13 -Letter rec'd from BCW: "...we write with regard to recent communication...confirm your concerns have been noted on our system and are being investigated...I can confirm a "cease all action" instruction placed on account...". I will file and see what they do next.

Hi Niddy/I2D,

I have an update to above account:

UPDATE: 30/03/13:

Letter rec'd from BCW: "...we have noted your comments...removed your telephone number from our system...do not consider our actions as harassment...can confirm HSBC have instructed us to withdraw from the matter...we have closed our file and returned to HSBC therefore no further contact from ourselves..."

I will file the letter for safe keeping.

So great news - and another one bites the dust. Thanks everyone for all the help and advice.

So who will get the account next........? I will wait and see.....already had Metro; DG solicitors; Metro Central Debt Unit; Wescot and now BCW.............


Happy Easter everyone

[MrsD]

Re: October Revolution's UE Diary

job lot of those gone out

methinks they are getting ready to punt all the big problems ie most of us