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So 40 days is up for the SAR to have been sent by Vanquis. So if I now go to the information commissioner should I also inform Vanquis and/or Lowell’s? I only ask as this may temporarily stop Lowell’s Collection activity.
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Go to Information commissioners site and read then complain = 40 calendar days
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Originally posted by Diana Mayhew View Post
I believe one of the reasons that the FCA fined Vanquis such an eye-watering amount was because their customers didn't always know when ROP had been added to their accounts.
The response to your SAR should reveal the full history of your account in the Transaction Log (when it arrives!).
Di
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Originally posted by scottygees View Post
Highly unlikely as I never took anything extra like ROP or PPI on any loans or cards. But thanks anyway.
I believe one of the reasons that the FCA fined Vanquis such an eye-watering amount was because their customers didn't always know when ROP had been added to their accounts.
The response to your SAR should reveal the full history of your account in the Transaction Log (when it arrives!).
Di
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Originally posted by Still Waving View Post
They are required to supply SAR information within 40 days of receipt of request. Chase them if not received by then. (Their time is almost up).
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Originally posted by Diana Mayhew View Post
Did you ever have 'Repayment Option Plan' on this Vanquis credit card?
If so you might like to read this link where you'll see the FCA fined them £1,976,000 for failing to tell customers how much it would cost them, and they must also pay a total of £169 million in compensation to consumers who were sold the product > https://www.fca.org.uk/news/press-re...tion-customers
Could you be one of them?
Di
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Originally posted by scottygees View Post10/5/18-Letter received from Lowell’s dated 4/5/18 stating they haven’t heard from me , contact to make arrangements but this time saying they WILL take further action to recover debt if no contact made. I still haven’t received the SAR from Vanquis
Did you ever have 'Repayment Option Plan' on this Vanquis credit card?
If so you might like to read this link where you'll see the FCA fined them £1,976,000 for failing to tell customers how much it would cost them, and they must also pay a total of £169 million in compensation to consumers who were sold the product > https://www.fca.org.uk/news/press-re...tion-customers
Could you be one of them?
Di
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Originally posted by scottygees View Post10/5/18-Letter received from Lowell’s dated 4/5/18 stating they haven’t heard from me , contact to make arrangements but this time saying they WILL take further action to recover debt if no contact made. I still haven’t received the SAR from Vanquis and have noticed the cheque hasn’t been cashed though I do have proof of delivery. How much longer should I give the SAR and if it isn’t received should I take any further action?
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Originally posted by scottygees View PostVANQUIS- Credit Card
- Date commenced -not known
- Approx balance £1002
- Date last paid -Sept 2010
- Are you on arrangement or not paying-DMP but no payment since Feb 2017
- Status -Default 31/8/2015
- Account owner-DLC
26/6/17-letter recd offering a 50% reduction on outstanding balance
13/7/17-CCA request made
17/7/17-CCA request delivered and signed for
12/8/17-letter recdfrom DLC dated 1/8/17 stating they are only collectors and that I need to send request directly to Vanquis.They have returned the postal order. Any advice or should I just now send the request to Vanquis
17/08/17-CCA request made to Vanquis
19/08/17-CCA request delivered and signed for
01/09/17-CCA received from Vanquis dated 30/08/17.Awaiting advice
02/09/17-CCA sent to Niddy who confirms it is enforceable . Will await further contact from DCA before deciding what course of action to take.
11/12/17-Letter recd from Vanquis confirming now assigned to Lowell. Introducing letter recd from Lowell in the same envelope.
2/1/2018-letter received dated 28/12/17 from Lowell’s please contact us to arrange a a payment plan we are here to help. No action taken
27/01/18-Letter recd from Lowell’s they may look at referring for legal action.Best way to stop this is by contacting us to discuss affordable repayment plan.This letter also refers to JD Williams account
(01/02/18-SWID sent special delivery to Lowell’s
13/02/18-letter recd fro Lowells account on hold for 40 days until they can provide the CCA.
21/3/18-Letter and CCA recd from Lowell’s.This is an exact copy of the one Niddy has already said is enforceable. I assume no further action to take at this stage apart from await their next letter?
21/3/18- further letter recd from Lowell’s account on hold until 18th April to give me time to review the CCA they sent.
4/4/18-SAR request issued to Vanquis
19/4/18-letter received from Lowell’s.We are more than happy to help, please call us, Stepchange recommendations etc etc
e
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Originally posted by scottygees View Post16/10/17. Confirming original creditor(Barclaycard) are unable to fulfill the section 77/78 request . They agree the account is currently unenforceable but that the outstanding balance remains collectible and it is acceptable for creditors to register and continue to report a default. They conclude by stating this information concludes their obligations under section 78 of the act
14/12/17, still no repayment in place please contact us. We remain committed to debt recovery by negotiation but will if needed pursue through county court.
I would be very surprised if the Current Owner is Link Financial Outsourcing
Looking at Statement Of Account on 20/10/17 signed by Link Financial Outsourcing?
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TOP right hand side of that letter does it say something like the following? :
Notice issued by Link Financial Outsourcing
Limited for ############################
The Current Owner will be the Name I have indicated with ##### (What name appears on your letter?)
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[QUOTE=scottygees;n1497306]BARCLAYCARD- Credi card
- Date commenced -unknown
- Approx balance-£957
- Date last paid-Jan 2016
- Are you on arrangement or not paying-DMP but no payment made since Feb 2017
- Status-default 30/3/2016
- Account owner- Link Financial Outsourcing
13/7/17-CCA request made
17/7/17-CCA request not delivered as no access to delivery address. Await post to be returned and send again
18/7/17-CCA request delivered and signed for
19/10/17-letter recd from Link Financial dated 16/10/17. Confirming original creditor(Barclaycard) are unable to fulfill the section 77/78 request . They agree the account is currently unenforceable but that the outstanding balance remains collectible and it is acceptable for creditors to register and continue to report a default. They conclude by stating this information concludes their obligations under section 78 of the act
20/10/17-statement of account recd from Link with information sheet regarding notice of arrears
27/10/17-letter from Link confirming no repayment plan in place.Please contact them with an offer of repayment
18/12/17-Letter received from Link dated 14/12/17, still no repayment in place please contact us.We remain committed to debt recovery by negotiation but will if needed pursue through county court.
/QUOTE]
30/4/18-Letter received from Link stating exactly the same as letter received on 18/12/17.no action taken as CCA still not received
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[QUOTE=scottygees;n1497302]YORKSHIRE BANK- Credit Card
- Date commenced-not known
- Approx balance-£1583
- Date last paid -Sept 2010
- Are you on arrangement or not paying-DMP but no payment made since Feb 2017
- Status-unknown as no longer showing on credit report
- Account owner-Cabot
13/07/17-CCA request made
17/7/17-CCA delivered and signed for
21/7/17-letter recd from Cabot dated 16/7/17,so this would have crossed in the post with my CCA request.It states as no payments are being received or a commitment to a payment plan the account will be reviewed for legal action.please contact us within 28 days. We have flexible solutions available.
29/7/17- letter recd from Cabot dated 24/7/17. Confirming they don't currently have this info. But have requested it from Yorkshire bank.they acknowledge the account is temporarily UE as they won't be able to provide CCA within 12 day period but they anticipate to have it within 40 days. They will write again if CCA not available at 40 days.
30/4/18-Letter received from Cabot confirming they are unable to provide CCA and accept it is unenforceable in court, but can still chase the debt and expect payment
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[QUOTE=scottygees;n1497304]MBNA- Credit Card
- Date commenced-unknown
- Approx balance-£785
- Date last paid-Sept 2010
- Are you on arrangement or not paying-DMP but no payment made since Feb 2017
- Status-unknown as no longer showing on credit report
- Account owner- Idem Capital Securities
13/7/17-CCA request made
17/7/17 CCA request delivered and signed for
21/7/17-letter received from Idem dated 19/7/17."we will endeavour to provide the requisite information within the next 12 working days
4/08/17-letter received from Idem dated 2/8/17.They are unable to provide the CCA at present and accept the agreement can't be enforced until such time they can. They have contacted original lender and if available will send it if available. They confirm balance is still outstanding and will continue to pursue including updating credit reference agencies. They state I am free to take whatever action I consider appropriate but they will not be releasing me from any obligation under the agreement
5/8/17-income and expenditure form recd from Idem dated 2/8/17. Filed away no action to take
25/09/17-letter recd from Idem dated 20/9/17 "we note no formal arrangement,please complete I&E in next 14 days or we will take further collection activity".(as no CCA provided and they have previously acknowledged they can't enforce it , letter filed away.
09/11/17-letter recd from Idem Saying account has now been purchased by Cabot.Introduction letter also recd in same envelope from Cabot, asking me to make contact. As I still haven't received the CCA I requested what action do I need to take at this stage, if any? Thanks in advance
28/11/2017-letter recd from Cabot.dated 22/11/17.nothing threatening but should I send a SWID letter or wait a bit longer?
26/12/17 letter received from Cabot.Please contact us to review options available for repayment.no action taken. (sWID letter to be sent ASAP)
15/01/18-letter recd from Cabot Financial. Confirming they own the account and are prepared to reduce the balance to enable quicker repayment. (Swid to be sent beginning of February)
01/02/18-SWID issued special delivery to Cabot
14/2/18-letter recd from Cabot.they will be conducting a full investigation which could take 8 weeks.They confirmed they recd my SWID on the 2nd February
6/3/18-further letter recd from Cabot confirming they havent yet resolved my complaint. NFA to take await their next move.
13/3/18-Letter recd from Cabot unable to provide CCA at this moment and acknowledge unenforceable in the meantime but I am still obliged to repay the balance. No action taken
4/4/18-Letter received from Cabot in response to the SWID.They have investigated etc.Confirm that MBNA have confirmed they won’t be able to provide CCA but usual blurb about Still payable, balance outstanding etc. They reiterate the debt is unenforceable but that doesn’t mean I m not obligated to pay the outstanding balance. Is there anything else to do/send here? Or just sit back and await their next letter?
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Originally posted by Roger View Post
I think you mean Cabot Financial (UK) Ltd
Here is the FCA link to print off and store copy with your filing (don't mention to DCA, store this away )
http://fca-consumer-credit-interim.f...w?accId=472690
Cabot Financial (UK) Limited (FCA No 472690) Ended 28/02/2015 (Unlicensed)
See Niddy's Blog
https://www.all-about-debt.co.uk/for...50#post1291550
"..The exact reasons we want to keep sensitive if you don't mind..."
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