Hi all,
May have done this the wrong way round but just want to finalise matters now asap! Situation is I have a DMP with StepChange and want to clear everything remaining after 10-years of being on the plan. On advice I did send out some CCA requests and Link replied late in 2017 to say they can't provide docs and 'the account is currently unenforceable'. As it was with SC payments have continued to be made since.
I am now going to self-manage and wrote to creditors offering 20% (reiterated in my letter to Link they said it was unenforceable) but Link have come back to say they won't accept the 20% and to call. When I call I confirmed that I am taking over the management of the DMP and minded to cease any further payments as the matter is unenforceable. The call handler asked me to put it in writing (again). Question now is do I just write to them to say the (10-year old arrangement) is considered over or repeat the, without prejudice, offer of 20% as a final offer to resolve matters? Any advice would be very much appreciated!
Thanks everyone
May have done this the wrong way round but just want to finalise matters now asap! Situation is I have a DMP with StepChange and want to clear everything remaining after 10-years of being on the plan. On advice I did send out some CCA requests and Link replied late in 2017 to say they can't provide docs and 'the account is currently unenforceable'. As it was with SC payments have continued to be made since.
I am now going to self-manage and wrote to creditors offering 20% (reiterated in my letter to Link they said it was unenforceable) but Link have come back to say they won't accept the 20% and to call. When I call I confirmed that I am taking over the management of the DMP and minded to cease any further payments as the matter is unenforceable. The call handler asked me to put it in writing (again). Question now is do I just write to them to say the (10-year old arrangement) is considered over or repeat the, without prejudice, offer of 20% as a final offer to resolve matters? Any advice would be very much appreciated!
Thanks everyone
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