Lloyds/Bennets query

[di30]

Re: Lloyds/Bennets query

no info = no loan = no refund???

reckon its best to let it lie now

Yes told him that weeks ago, but we know for sure now, as there is no SAR. Cheers.

[kilasuit]

Re: Lloyds/Bennets query

no info = no loan = no refund???

reckon its best to let it lie now

[di30]

Re: Lloyds/Bennets query

Well..........Lloyds cannot locate any of the information as they confirm it was a long time ago.
So no SAR, payment for this paid back too.

So basically if they cannot find the information then surely they should not go any further, yet they still go on to say that the part refund was used towards the debt before it went to recoveries in 2008, and the refund offer now should be also used towards it????

But towards what? lol!

From his letter.....
"As you can appreciate the business loan was opened a number of years ago, so obtaining the original agreement and loan documentation is proving to be difficult."

And
"Part of your PPI refund was applied on 13 May 2008 for the amount of £431.75 as it was part of the banks process to cancel the insurance policy once the accounts were closed within the network and passed to Wholesale Banking Recoveries."

[di30]

Re: Lloyds/Bennets query

Di

Seriously try and leave it if you can. Technically the only thing left now is trying for SB.....

Yes that's for sure Niddy.

I was just baffled on the part refund lol.

[Never-In-Doubt]

Re: Lloyds/Bennets query

Di

Seriously try and leave it if you can. Technically the only thing left now is trying for SB.....

[di30]

Re: Lloyds/Bennets query

I know its not a matter of raising this up again as such, but just thought I would have another read of the offer letter, what I do not understand is, if there is debt outstanding, how is it on the calculation they have stated "Partial Refund of PPI already applied" of £431.75?

No claims were attempted or made, as also confirmed on the letter.

I would expect to usually come across this on settled loans.

So basically.....

Refund of Premiums £881.10
Debit Interest £165.83
Interest @ 8% calculated up until 30/07/2012 ££248.00
Partial Refund of PPI already applied £431.75
Total £863.18

I should be used to these letters, but only if the loan was a settled one (in regards of a partial refund already given).

Think its best to see what is on the paperwork as well.

Anyway, he seems a bit happier today, he called in and I fully explained what I could and he is getting his head around it, although I have not mentioned the above matter to him, coz I do not want to start him off again lol.

[di30]

Re: Lloyds/Bennets query

But Di - why bother? Just tell him to move on and forget it - there is no refund!

Exactly Niddy! He's not the easiest LOL.
I told him he will not get it whatever he tells them.

[Never-In-Doubt]

Re: Lloyds/Bennets query

But Di - why bother? Just tell him to move on and forget it - there is no refund!

[di30]

Re: Lloyds/Bennets query

Think I will ask him to sign up on here, so that he can see what I mean.

I think despite the loan debt, he would still like the refund and be willing to come to an arrangement plan with them, but I said it does not work like that, as they do have the right to offset this.

He has not got back to them to say this, but that is what he meant.
I told him as long as he can find out for sure the loan was well over 6 years ago with absolute no correspondence, he can try for the time barring and forget about it, and this way it will be better than owing them.
I know he has issues with not understanding these things but when he asked me to give advice about reclaiming he was adamant that he wanted to give it a go, despite me warning him if there is any outstanding debt they will want the refund.

Anyway, he forwarded me a copy of a short letter he sent to reclaiming not long ago, because the letter said bank account or cheque payment..........
Copy of this below.

What is happening here was at first they mislaid the acceptance and Bennet was in the understanding that the money would come back to him anyway, there was just no telling him, and even though they confirmed they received the acceptance, they are still giving him the decision now to go ahead or not and to let them know, so for now he have told them to hold back because of waiting for paperwork at this time.

Dear Sir/Madam,

REF


Thank you for your letter dated 30 July 2012 with the offer of the Payment Protection Insurance (PPI).
I have enclosed the offer and signed, and am requesting you pay me by Cheque method.


Reason being is that I am in hardship, suffering financial difficulties and trying to make ends meet.

As you are aware, I am disabled and suffer a number of health conditions, this includes depression, and being in hardship does not help this condition.

Being paid the cheque method will help me to attend to utility debts, and as you will appreciate the fact I am unemployed, and I only receive Disability Benefits.

I will appreciate this very much, thank you.


I look forward to receiving the cheque payment as soon as it is possible.


Yours

(I have corrected some spelling mistakes he made, because he has dyselexia)
.................................................. .......................................

[di30]

Re: Lloyds/Bennets query

Right, managed to get a bit of info from him, although i also agree its best to put it to bed now, but just in case they hassle him mainly.

They emailed him this morning and said the address they hold on him, and the address they enclosed was his very old address he was raised in with his family.
And your talking 30 years plus ago.

Soooooooooo something came to mind, when he and his wife split, his ex must have known he was coming back to Wales, and then forwarded his family address.

However, he lost him mum, and his step dad was still there, but he didnt want Bennet there, so he was homeless!
He does not get on with his step dad, and I think that any letters that may have been sent there his step dad would have binned.

Goodness knows.........

Thing here is, Bennet still banked with Lloyds, and had his updated addy. Very confusing!

[di30]

Re: Lloyds/Bennets query

Haha - ok maybe ignore my comment about slapping then.... don't want you to get a

lmao, I don't know about that, bet he feels that way at the mo oh dear.
He will soon calm down I'm sure,

[Never-In-Doubt]

Re: Lloyds/Bennets query

So part responsible but i did warn him

Haha - ok maybe ignore my comment about slapping then.... don't want you to get a

[di30]

Re: Lloyds/Bennets query

sometimes it's best to leave sleeping dogs and all that..... thing is, who put the idea of reclaiming into his head - i'd go slap them

Yeah after all this I totally agree,

Wellllllllll ummmmmmmmmm he knew I helped on sites and asked me Oops LOL. So part responsible but i did warn him

[Never-In-Doubt]

Re: Lloyds/Bennets query

sometimes it's best to leave sleeping dogs and all that..... thing is, who put the idea of reclaiming into his head - i'd go slap them

[di30]

Re: Lloyds/Bennets query

Therefore maybe sending the SB on his behalf, may be best all round to put closure to this once and for all....

No..?

It's his birthday today as well.

When he is let down he goes back into his shell again, and I think he was relying on the funds to pay for other debt he's been trying to get out of.
However, I did explain to him before it was done that any outstanding debt remaining they will usually use to offset, but I don't think he fully understands. He said that it was such a long time ago, and wasnt sure if there was any or not the amounts etc......

He found the business loan number on an old statement and wanted to continue with the reclaim, whilst sending a SAR.
The annoying thing here is that before we enclosed the account number, we asked them to try to track down all the accounts he has/had with them apart from banking, and they could not find anything at all!

Soooooooo this have now opened up a can of worms. I did warn him.