Lloyds/Bennets query

[Never-In-Doubt]

Re: Lloyds/Bennets query

I am doing my best for him, but think these matters are very difficult for him to understand.

Therefore maybe sending the SB on his behalf, may be best all round to put closure to this once and for all....

No..?

[di30]

Re: Lloyds/Bennets query

Bennet is now gone into one of his depressive moods.

Sent him some info, and said we will do a SB letter, and that we will also await the SAR paperwork and he's not got back at all.
I am doing my best for him, but think these matters are very difficult for him to understand.

[di30]

Re: Lloyds/Bennets query

Good luck with this "leggy b".....

Nice to see you over here. I still remember the funny thread on MSE where you helped me get back nearly £4k from Barclays. Shame it went toward what I already owed them though.....

lol cheers hun, yeah it makes a change me posting on this part of the forums.

Oh yes of course, I can remember that.
Did they not give you anything back at all? interest?

[thechippy]

Re: Lloyds/Bennets query

Good luck with this "leggy b".....

Nice to see you over here. I still remember the funny thread on MSE where you helped me get back nearly £4k from Barclays. Shame it went toward what I already owed them though.....

[di30]

Re: Lloyds/Bennets query

Not that this is an issue at the moment, while waiting for SAR paperwork etc, this is the email below that Bennet received from Customer services with details of the debt department, as you can see on this actual email, as Bennet wasnt sure about the debt or amount they enclosed the details of contact, and also confirmed at the bottom of the email to let them know of his decision, so at least he should now be given that chance to tell them he is currently waiting for paperwork, and that he has not made any decision as yet about the processing the ppi refund.

Mr

With regards to what you should expect to be paid to WBR if you would like to find this out you will have to contact them directly (as these are your personal details I won’t be able to get this information for you as it goes against the security and data protection acts) Their contact details are:

Wholesale Banking RecoveriesLloyds Banking Group
2nd Floor
Bank House
Wine Street
Bristol
BS1 2AN
TNT 22 Tel: 0117 918 1704
Fax: 0117 923 3353

Email: WBRhelpdesk@lloydsbanking.com

So if you would like to find out the information about your payment and let me know your decision on this I can forward this onto Mr Refund man dealing with processing the refunds. Sorry I couldn’t be of more assistance in retrieving this information for you.

Yours truly,

[di30]

Re: Lloyds/Bennets query

Yea wait for SAR etc and do nothing in the meantime.

Let me know as and when you get paperwork please

Yes I will do, thank you Nids.

[di30]

Re: Lloyds/Bennets query

Originally he did tell the ppi dept that he is in financial difficulties with priority debts to sort out, such as Water, gas, elec etc, they are aware he is disabled and lives in a disabled accomodation, and he did tell them he was hoping to pay his priority debts with the refund.

[Never-In-Doubt]

Re: Lloyds/Bennets query

Yea wait for SAR etc and do nothing in the meantime.

Let me know as and when you get paperwork please

[di30]

Re: Lloyds/Bennets query

Di

On reflection of the above if it was me I would send the SB template and be done.

He won't benefit so pointless fighting a losing battle..... That's my opinion and what I'd do.

Good idea, I agree, will do this then, cheers Niddy.

I will see what paperwork he does hold, and get checking as well, just to make sure that it is that over 6 years, but I'm most certain it is.

[Never-In-Doubt]

Re: Lloyds/Bennets query

Di

On reflection of the above if it was me I would send the SB template and be done.

He won't benefit so pointless fighting a losing battle..... That's my opinion and what I'd do.

[di30]

Re: Lloyds/Bennets query

Di

Business loan???

Yes Niddy, its a business loan.

He is dyslexic and didnt know he was signing for the ppi, assumed it was all in, yet he said ppi was not at all discussed with him, because if they had he could have confirmed about his long list of pre med conds.
He had a back condition/depression/IBS a few other med problems when it was sold to him, but his discs in his back worsened, which is why he had to give up work, on medical grounds, by his gp.

He managed to run a business for a little while, because his condition worsened, he's not worked ever since, and just claims disability benefits.

Yes can also hold off on accepting it, because at first they denied receiving the acceptance at first, but they did say to let them know on what he wants them to do.

[Never-In-Doubt]

Re: Lloyds/Bennets query

Di

Business loan???

[Never-In-Doubt]

Re: Lloyds/Bennets query

Di

Just a quickie..... Why did they not pay out? Did he become disabled whilst in policy or was it a new condition?

Can you send me the terms when you see them as I feel you have a third option..... I'd need to see the original terms first but failing that I feel this was sold and also they should have paid out.

Can you hold off on any offer pending SAR receipt?

[di30]

Re: Lloyds/Bennets query

His email he received here.........


Good Afternoon Mr


, I write with reference to your query regarding your refund due from the payment protection insurance. I have to inform you the bank are entitled to keep these funds as there is an outstanding balance owed to Lloyds TSB, namely £11,430.35.

The banks external debt collection agents, Wescot Credit Services and Rockwell Credit Service, attempt on numerous occasions to contact you in order to set up a repayment plan. I have requested a copy of the business loan agreement which states if there is an outstanding balance owed to the bank, these funds will be uses to offset this balance.

Once I receive this document I will forward this to you.

Kind regards

Case Official | Wholesale Banking Recoveries | Risk DivisionLloyds Banking Group 3rd Floor, Bank House, Wine Street, Bristol, BS1 2AN

[di30]

Re: Lloyds/Bennets query

Di,

If this is over 6yrs from last payment DO NOT accept any reclaim as it will achieve nothing.

Let it go. Send the SB template. It's finished.

That's what I'd do. The reclaim is pointless and a wasted exercise sadly based on the fact it's already SB'd

Thanks Niddy, it was apparently the ppi section that sent bennet the email addy to find out what is owed, as he was confused of the debt, and they said to let them know if he still wants them to proceed or not.
I shall let him know, thank you.