Halifax PPI offer - is it correct?

[DoTheyMeanMe]

Re: Halifax PPI offer - is it correct?

Quick summary

It is now over two and a half years since HBOS admitted the PPI had been mis-sold and almost two years since the FOS ruled HBOS had underpaid the redress compensation by about £1600.
Various letters have gone to HBOS (including to the CEO) without even the courtesy of a reply.
A letter sent to the FOS about a year ago was acknowledged but nothing more was done.

Update

03-09-15 I sent a formal complaint to the FOS.
11-03-15 A FOS Adjudicator telephoned and apologised that our previous letter had not been correctly dealt with. The case should have been re-opened but it was not.
He told us that the FOS have been chasing BOS over incorrect PPI redress calculations.
They have written to BOS asking them to pay the outstanding interest (8%) from 2006 to payment date.
The FOS have also asked BOS to make an additional payment for 'lateness and distress'.
Our complaint has been escalated to a higher level at BOS and within the FOS.

By my calculations, BOS now owe us about £2400 (less, no doubt 20% income tax).

This is the third time FOS have 'asked' them to pay us.

I would like to think that this time it will work.

DTMM

[DoTheyMeanMe]

Re: Halifax PPI offer - is it correct?

Just an update, although there is little to report:

Since my last post...

02-04-14 Letter to FOS re: no contact from Halifax.

13-05-14 Follow-up letter to the FOS as no reply received.

22-05-14 FOS letter confirming receipt of my letter of 13-05-14.

01-06-14 FOS email. They have contacted HBOS to determine why the 8% interest was not paid. (Note: They agreed to pay this in Nov 2013 and we accepted this in a reply to the FOS).

02-06-13 Email to FOS explaining that HBOS have already agreed to pay me interest at 8%.

26-08-14 Follow-up letter sent to FOS.

02-09-14 FOS letter confirming they have received my letter of 02-09-14.

22-10-14 Complaint letter to Halifax requiring payment of £2000+ and reminding them they have told the FOS they will pay me.

So here we are, still in the same position as over a year ago. FOS are doing nothing and Halifax are still ignoring me.
In the meantime, Halifax are hanging on to over £2000 of our money..

[di30]

Re: Halifax PPI offer - is it correct?

My gosh!! I doesnt sound like they do read their notes!
Have you another adjudicator on the case?

I am actually on my 3rd one as the other 2 left, its been coming up 2 years and that is with fast track due to my health condition.

I would get on to them and ask why are they dealing with the same question again....

[DoTheyMeanMe]

Re: Halifax PPI offer - is it correct?

I received an email from the FOS yesterday.

"We contacted the business and it responded that it has already issued your redress of £2,787.20 via cheque and this was cashed on 22 April 2013.
"I am aware that this is the original original offer which you have disputed as the 8% was not calculated up until the date of settlement. As such, I have contacted the business to enquire why the 8% was not calculated up to the date of settlement and have asked that it confirms that it is willing to do so.
As soon as I receive clarification and confirmation of the above, I will contact you with a more thorough update"

Do they even read their own notes before they do these things? "asked that it confirms that it is willing to do so". HBOS have already agreed to pay the simple interest at 8% up to the date of settlement. They agreed this back in November when the FOS told me they had. We sent back the acceptance form to them. FOS are now asking HBOS the same question again - will they add the 8% interest?

Could the FOS not just write to HBOS and say, "Do what you told us you were going to do. Settle this claim"?

It is fifteen months since we won the claim and six months since they promised to pay-up the shortfall within eight weeks.

Do I sound exasperated? I wonder why.

DTMM

[DoTheyMeanMe]

Re: Halifax PPI offer - is it correct?

Right, complaint letter gone to Halifax today. Fourteen days to reply or off we go again to the FOS.
At least interest is still ticking-up at about £19 a month.

10-01-14 Received a FOS letter saying BoS should be in touch within eight weeks from the date of their letter (this will be 07-03-14).
13-03-14 Sent a letter to Halifax requiring payment within 14 days or another FOS complaint will be made.
02-04-14 Sent a letter to FOS re: no contact from Halifax.
13-05-14 Sent a follow-up letter to the FOS as no reply received.
22-05-14 Received a FOS letter confirming receipt of my letter of 13-05-14.

And so it drags on and on and on.

Just an update. This is taking so long even I am starting to forget what is going on.

[Turboman]

Re: Halifax PPI offer - is it correct?

Wrong thread

[DoTheyMeanMe]

Re: Halifax PPI offer - is it correct?

Right, complaint letter gone to Halifax today. Fourteen days to reply or off we go again to the FOS.
At least interest is still ticking-up at about £19 a month.

[ken100464]

Re: Halifax PPI offer - is it correct?

I dont know if Di or Bill could offer any further advice if they are about? Will bump this for you

[DoTheyMeanMe]

Re: Halifax PPI offer - is it correct?

I don't have a doubt we are being shafted by them.

The seven statements we do have that show PPI charges total £663.45 so what was charged in the preceding three years I cannot imagine. Without the statements we just have to take whatever we can get.

[ken100464]

Re: Halifax PPI offer - is it correct?

Thats a shame as I have a Halifax claim where I now know they calculated incorrectly. But I have all my statements. Think what I was trying to say was dont trust their calculations when you get the redress. But you can only really check if you have the information to start with.

But looks like in your case it would be if you are able to extract anything else out of them. Presume they are saying 6 years worth and because the account is closed/paid off that is all they have to keep?

Halifax have been particularly mean to OH so they have a particular dislike from me.

[DoTheyMeanMe]

Re: Halifax PPI offer - is it correct?

Hi Ken

SAR was fulfilled in April last year. Statements provided only go back to August 2005. The account was in trouble by then and it seems the PPI was cancelled when the credit card went over its limit so only details of 'repayment cover' (PPI) until March 2006. Account was defaulted and terminated later in 2006.
It was sold to Cabot in 2008 and we made a (small) F&F settlement in 2012.

[ken100464]

Re: Halifax PPI offer - is it correct?

DTMM.

Write to everyone including the CEO of Lloyds the parent of this disgraceful company. I am having something similar. The big cheeses have just awarded themselves major bonus but they just treat us with distain. Start making them work for thei money.

To save me running through your thread have you got a SAR off them and therefore all the statements?

[DoTheyMeanMe]

Re: Halifax PPI offer - is it correct?

Remember me saying, "Of course, they now have eight weeks to contact me on the matter so I will wait and see. I suspect it still will not be simple but progress is progress."?

Predictably, still bugger all from this shower. The eight weeks the FOS gave them is up and not even a letter, never mind a payment.
The only (small) consolation is that the 8% interest is still being added.

The FOS letter of 13th November says, "If you have not heard about the settlement within the timeframe, please notify Bank of Scotland..." But their letter of 10th January says. "if the business has not contacted you within eight weeks of the date of this letter, or you have problems with the settlement, please let me know".

I am inclined to write to the Halifax and also write to the FOS, enclosing a copy of my letter to the Halifax.
Or should I do it the other way around?

Advice most welcome.

[IF]

Re: Halifax PPI offer - is it correct?

Hiya DTMM, it's nice to hear from you and I'm so chuffed, I do love good news on AAD, I know I always say this but it really does make my day......well done to Di and Ken too

[ken100464]

Re: Halifax PPI offer - is it correct?

Well done DTMM.

Do ask for their calculations. I have just revisited my claim from Halifax from 18 months ago.

Despite them saying they would take out charges due to the PPI, (Think Overlimits and lates if the account went into credit here) they didnt.

I didnt really have the ability back then to check as forum spreadsheets just couldnt mimic the PS10/12 exp 6 method.

Once you get the actual calculations off Halifax pm Bill K and am sure he will guide you to a place you can be sure if its correct or not

But well done am chuffed for you