Barclay Masterloan PPI

[Never-In-Doubt]

Re: Barclay Masterloan PPI

Di

We suggested he email the CEO. That's best at this stage

[MattyA]

Re: Barclay Masterloan PPI

Thanks everyone for your help and advice.

DI30 -- I found some old bank statements going back to 1987 but none covering the 15k loan period - (Must of been lost in my house move)

I found two more Masterloans, one for £6000 with no reference on my Barclays statement (Other than the incoming depost and then my repayments of £176.75pm) and one for £700 in 1993 with an account reference. (payments shown going out to BL £64.83)

I also found out that I was paying insurance on a small overdraft from 1990 to 1992 The statement lists the monthly OD fee £10.00 with a separate entry of £4.74 Insurance.

Could you tell me if these are too old to claim please ?

As the others say its worth a go.

I have claimed back loan, credit card and od PPI on accounts going back to 1987.

I always quoted the reason for realising I had been missold ppi was further to a recent review of my finances by an independant financial advisor who advised me me that I didnt need it.

PS: The banks will do everything they can to avoid providing the info they should - I was lucky as I had kept most of the statements (OCD)
I had a similar agreement to yours but for a loan with HSBC or Midland as it was.....
HSBC refused to admit any knowledge of such an account and rejected my claim......I then sent them a copy of the agreement and they had nowhere to go & paid up.
Good luck.
Ps: Might have missed this , but when did you take out your loan?

[MattyA]

Re: Barclay Masterloan PPI

Hi Matty,

I have uploaded the CA front with the breakdown, hope this is what you needed.

New CEO at Barclays is Antony Jenkins i will be emailing him.

The line continues off the page is... to purchase Life, Accident, Sickness and Unemployment Insurance Cover...

That is most definatley 'front loaded' ppi & now considered illegal.
I would point that out to them.

Matty

[MattyA]

Re: Barclay Masterloan PPI

Please find attached a calculation of redress due ( IMHO) based on a notional start date of Jan 2000.

Matty

[PPI-masterloan]

Re: Barclay Masterloan PPI

Thanks again everyone.

Letter and copy docs ready to post to the Barclays Leicester office in the morning. email already sent to Barclays CEO Antony Jenkins. (Breakfast reading I hope)

I'll start the paperwork on the other loans later although I'm not sure if it's worth bothering for the £4.74 pm overdraft insurannce? Matty Niddy? .... need to sleep now.

Nyt all - I'll keep you posted.

Matty Thanksfor the PDF.

See i have tipist erorrs, luk of sleep

[pompeyfaith]

Re: Barclay Masterloan PPI

Always give it a go as I went back as far as 1991 with FOS on the case

[MattyA]

Re: Barclay Masterloan PPI

Always give it a go as I went back as far as 1991 with FOS on the case

I agree - always worth a go.

[di30]

Re: Barclay Masterloan PPI

Sorry missed that bit, Nids etc lol, yes defo worth contacting the CEO, to give them a bit of a push with this, that is what I done with some of mine too and I believed it does help.

[PPI-masterloan]

Re: Barclay Masterloan PPI

Hi Guys,

Update on my claim. After the run-a-round from the Leicester office I did as you recommended and wrote to Anthony Jenkins.

Funny enough the Leicester office replied... and after as couple more letters they sent this...

Our Decision

"Having considered your complaint we are not satisfied that the PPI policy sold was suitable for your needs. As a result we are upholding your complaint."

Our Offer
Our standard process, which is based on the FSA guidance, would be to offer a full refund of the insurance premium, together with interest paid on the premium to date, plus 8% per annum simple interest. However as the sale of this policy was so long ago, we no longer have any records of the premium you paid. It is therefore impossible for us to calculate any redress that might be due to you.

As a gesture of goodwill we are prepared to offer you a refund of £1800. If you have any records that will give us the information we need to calculate an accurate offer we would be happy to consider them.


MY REPLY
Thank you for the confirmation that I have indeed been miss sold the PPI insurance on my Masterloan number XXXX and that you have upheld my complaint.

However and quite frankly, I’m getting very angry at the tactics Barclays are employing regarding PPI that has been miss-sold to me. I’m also in disbelief that you are still, very conveniently I might add, unable to locate your copies of the paper work for this and make the correct repayment.

I have accepted your interim payment of £1800 .00 I do wonder how you can call this a gesture of good will when I supplied you with a copy of the CA which clearly details the PPI payment as £2881.18 and the credit charge for £681.62 making £3562.80 I do not consider this matter closed!

Under the FSA guidance you should, as you have now admitted liability and upheld my complaint repay this in accordance with said same guidance Plus the 8% per annum. The fact that your record keeping, or lack of it, is not as good as it should be is not really my problem, so please, do not try and make it so. I have the original document that clearly states the separated PPI payments to which I have supplied you with a copy.

I now believe you are trying to mitigate your losses with this underhanded tactic to circumvent the FSA guidance, you cannot uphold my claim and then not make full restitution. As a result I will be making Mr Jenkins aware of how the PPI claims team are operating in Leicester and I will be emailing this letter direct to him at antony.jenkins@barclays.com

I’m now making a formal request for the correct payment to be made as per the FSA guidelines, lees of course the £1800 you have sent on account.

Their REPLY
I had a curt reply from Amanda Jones at the Leicester branch dated 19th April saying sorry that I felt it necessary to contact Anthony Jenkins, Chief Executive, regarding my complaint about the mis-selling of PPI... She went of to lay out what was the final response, repeating most of the standard lines and adding.... "According to our records your loan was repaid in early 2004, this was before the expected maturity date of May 2007, therefore you would have already received a partial PPI refund on your loan or current account. In order for us to make an accurate calculation we would need a copy of your loan statement, showing the first payment made and the final closing payment. If you can provide the required documents then I would be more than happy to investigate the matter further.

They have gone from having no records, to having some records, to having more records to, according to our records.

MY REPLY back in April to which I've yet to receive a reply.

Further to your letter with the reference number XXXXXX
I have now located a further supporting document regarding the above loan and the subsequent miss sold PPI. This has already been sent via email to Hugh Gilheaney who was asked to forward this to you.

This document show a settlement notice dated 13th October 2004 the brake down as follows

Repayment was made on the 25th October £9753.73 paid by cheque number 100883

The balance at the time £11424.43
Rebate of Interest £938.00
Rebate of Premium £732.10
Balance to repaid £9753.73 Paid 25th October 2004

My loan was separated in two parts.



CASH LOAN Premium Loan
Amount of loan £15000.00 £2881.18
Total charge for credit £3459.00 £681.62
Total Payable £18549.00 £3562.80
Monthly Payment £309.15 £59.38 = £368.53
Number of repayments 60 60



This makes the PPI repayment due at £3562.80 - £732.10 = £2630.70 + 8% Per annum as pet the FSA guidelines.


Less of course the interim payment of £1800.00

You already have the first payment 2nd June 2004


The papers already submitted to you are:-

1) The original approval letter dated 30th April 2002 with the application number XXXXXX

2) The original application completion letter dated 3rd May 2002 A/c No. YYYYYY

3) I provided you with a breakdown of the loan and the PPI Premium and interest charged.

4) I provided you with a copy of the original CA showing the breakdown.

I’m now making a final request for the correct payment to be made as per the FSA guidelines, lees of course the £1800 you have sent on account.


TONIGHT
I have for the third time emailed Andrew Jenkins informing him of the lack of reply to my letter and that this... "according to our records" contradicts everything I'm being told, in my mind they are lying or incompetent or just trying to wear me down to a point where I'm sure most would give up. I've sent him a copy of the settlement letter I included with my letter of the 30th saying that with this information, they have the start date, the end date and the cheque number used for the repayment so really there can be no credible reason or excuse not to complete the claim in full.


As I see it, the PPI repayment due was at £3562.80 - £732.10 for early settlement = £2630.70 + 8% Per annum as pet the FSA guidelines.

I'm not sure if there is any further payment due to me based on the early settlement, I accepted £1800 on account... your advice is welcome again.

[di30]

Re: Barclay Masterloan PPI

Well done on your success! ;-)

Right basically they they work out a refund of calculation, they work out what you paid of PPI to settlement.
So you get back what you actually paid of the PPI, any early settlement rebate of PPI will reduce the amount of refund, so this means the settlement balance was reduced by using the settlement. Then you should get back the remaining, minus any rebate used when you settled, plus the relevant interest.

Well done!

[PPI-masterloan]

Re: Barclay Masterloan PPI

Just received this email...

Good morning,

I refer to your email below and have reviewed your case this morning. I can see that you’re your letter/email of 30 April addressed to Amanda Jones was received and the case was reviewed at that time by a Team Leader in the PPI Team. Unfortunately the additional information did not supply details of the reductions made whilst the loan was opened and they were therefore still unable to complete a full refund calculation. A letter was sent to you to this affect on 1 May 2013 and I attach a copy for your records. As it appears that the details required for a full refund calculation will not be available – we no longer have copy statements from the time on record and you do not have this information in your possession – a full calculation will not be possible. If, as appears evident from your email, you remain dissatisfied, I feel the time has now come for you to refer your claim to the Financial Ombudsman Service. Please remember that, as stated in our Final Response of 19 April, that you have six months from that date to do so.

I am sorry I can not be of further assistance.

Regards

Hugh Gilheaney | Senior Customer Relations Manager | Barclays Specialist Complaints - Head Office
Tel: 0207 116 3394 | Email: hugh.gilheaney@barclays.com
Barclays, Level 9, 1 Churchill Place, London, E14 5HP (28

[garlok]

Re: Barclay Masterloan PPI

I hate to say this but I think you will find Mr Hugh Gilheaney, (even if that is a real name and person) Senior Customer Relations Manager, Barclays Specialist Complaints - Head Office is actually the person who changes the toilet rolls (for recycled ones) in the basement toilets of the Ivory Tower. This is yet another clear example of standard Barclays behaviour of lies, deceit, obfuscation, obstruction and deception by any means at their disposal. If you refer to the Banks Biased Fobbing Off service they know they will have another 15months to cook another pack of lies.

regards
G

[PPI-masterloan]

Re: Barclay Masterloan PPI

Hi Guys,

Any advice on the next steps to take with this, is it worth contacting the Financial Ombudsman Service? Do you have any template letters for doing this?

[di30]

Re: Barclay Masterloan PPI

Hi there

So sorry this have not got anywhere with the business, and I take it you have already tried contacted the Manager or CEO (Chief Executive officer) of the bank/business as well?

Otherwise you do have the choice on the final decision made by the complaints dept to complain to the FOS, byu 6 months deadline from the date of the final letter you received.

Details here of how to complain to the FOS, you could do this by ringing the FOS, or completing the complaint form as directed on the FOS website here......
http://www.financial-ombudsman.org.u...complaints.htm