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Early June 2021 applied for 7 day switch from another Bank, it took over 4 weeks numerous phone calls & E-Mails:- it finally happened after complaints to switching team within a 7 day cycle "BUT" 4+ weeks later, complaint sent regarding frustration as time is spent between banks regarding making sure payments IN/OUT are taking place, during which new account opened/functioning,., BUT the switch of Direct Debit/standing orders had not taken place until the final switch date (LATE). only a generated we are busy responses and no real contact for complaint.
Another anomaly as usually find with 3rd party organisations is that payments/credit show 24hrs later, not immediate in most cases, also I went to the Bank to pay in monies as a bill due that day, to be told use ATM to deposit it will appear next day, I pointed out it had to be in to-day for bill payment!!! only then was I allowed to join queue to one teller. asked for paying in book to be told we do not do them anymore. What a good start to SWITCH 7 day NON EVENT no apology no explanations. One operator on the phone (one of many at the time had problems trying to do anything) One even came back to me and stated on 12th July 2021 that Massive Technical problems with SWITCH with myself & many others trying to switch! (Not seen any reports of problems Nationwide reported in that period)??
Also noted any transaction 24 hrs delay, this is 2021 not 1995? Ahhhh!!!!!!!!!
Another anomaly as usually find with 3rd party organisations is that payments/credit show 24hrs later, not immediate in most cases, also I went to the Bank to pay in monies as a bill due that day, to be told use ATM to deposit it will appear next day, I pointed out it had to be in to-day for bill payment!!! only then was I allowed to join queue to one teller. asked for paying in book to be told we do not do them anymore. What a good start to SWITCH 7 day NON EVENT no apology no explanations. One operator on the phone (one of many at the time had problems trying to do anything) One even came back to me and stated on 12th July 2021 that Massive Technical problems with SWITCH with myself & many others trying to switch! (Not seen any reports of problems Nationwide reported in that period)??
Also noted any transaction 24 hrs delay, this is 2021 not 1995? Ahhhh!!!!!!!!!
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