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Hi guys! It's been a while since I posted, not sure if this is in the right section, but I wonder if anyone can give me some advice on a company trying to force me to renew a contract.
In my business I use accounting software, I won't name the company in public for now.
Each year they usually send me a renewal notice informing me of the cost to renew the software licence for another 12 months.
They are meant to give me notice, within enough time as so I can decide whether to cancel the renewal or not.
Their terms state i must give notice no later than 90 days before the current licence expires.
Here's the issue, this year, I received no notice of renewal, the first time I was made aware of the following 12 months licence fee was when they sent me an invoice on 27th March.
My current licence expires on 4th April.
When I emailed them 1 day later on 28th to cancel the renewal because the price had gone up by £700! They told me I hadn't canceled in time and would have to pay for a further 12 months.
Surely they must have to inform me of any price increase by way of notice and allow sufficient time for me to decide whether I wish to renew or not? They can't just simply email me an invoice 4 days before it's due and use the excuse I didn't cancel in time?
How would I be able to make an informed decision?
Would this fall foul of ant unfair contract or consumer rights law I could be made aware of incase they persist?
Any help would be appreciated. And hope everyone is doing well at AAD!
In my business I use accounting software, I won't name the company in public for now.
Each year they usually send me a renewal notice informing me of the cost to renew the software licence for another 12 months.
They are meant to give me notice, within enough time as so I can decide whether to cancel the renewal or not.
Their terms state i must give notice no later than 90 days before the current licence expires.
Here's the issue, this year, I received no notice of renewal, the first time I was made aware of the following 12 months licence fee was when they sent me an invoice on 27th March.
My current licence expires on 4th April.
When I emailed them 1 day later on 28th to cancel the renewal because the price had gone up by £700! They told me I hadn't canceled in time and would have to pay for a further 12 months.
Surely they must have to inform me of any price increase by way of notice and allow sufficient time for me to decide whether I wish to renew or not? They can't just simply email me an invoice 4 days before it's due and use the excuse I didn't cancel in time?
How would I be able to make an informed decision?
Would this fall foul of ant unfair contract or consumer rights law I could be made aware of incase they persist?
Any help would be appreciated. And hope everyone is doing well at AAD!