Sunny Loans Debt

[Alexpope101]

dear sir/madam

I am making a complaint to you about irresponsible lending. To help me explain the details, I would like a list of my loans, showing when they were taken out and how much was repaid and when. Please note that I am asking for a Statement of my Account with you, not making a {link removed}

To assist you I have listed some of the account numbers I have held with you although this is not exhaustiv

My personal experience with sunny is that you should of noticed my desperation and how the loans got larger and how the time between the loans got smaller. This to me seems like irresponsible lending and any firm doing proper checks would pick up on this. Also with having no credit history or anything this should of raised flags and to offer up to 700 with no real checks on employability etc is crazy.

I would like you to provide a Statement of my Account. The FCA Rules provide that a firm’s procedures must ensure that a complaint may be made free of charge. I require complete details of the loans you gave me and the amounts that I repaid in order to be able to clearly explain my complaint.

In addition, the FCA’s Principles set out that (6) a firm must pay due regard to the interests of its customers and treat them fairly and (7) a firm must pay due regard to the information needs of its clients, and communicate information to them in a way which is clear, fair and not misleading. I consider that you are being obstructive, delaying and not treating me fairly by not supplying me with a Statement of Account.

If you do not supply me with this information, I shall be taking my complaint about payday loan affordability to the Financial {link removed}

and I shall also be writing to the FCA pointing out the difficulties you are putting in the way to prevent me being able to make an effective complaint.

thank you for your time.

This is is what I’ve got so far

[Still Waving]

Hi

I can't really comment on the proposed letter as I know nothing about these type of loans, but this is just to add a security caution to that of Warwick65 - if those are actual account numbers listed in your post, you really should edit the post to show some asterisks rather than the full numbers. The rule is never to post identifiable information on the open forums.

[Warwick65]

Best possible outcome is they write off the debts, likely outcome is when you put the complaint in they refuse it and you have to go to the fos

[Alexpope101]

Thank you,
i have sent an email I will update with the response etc.
thank you for all the help the journey starts here I guess

[Never-In-Doubt]

Please stop putting your personal details on a public forum. It’s kinda stupid lol

posts edited / data purged.

[Alexpope101]

They are still looking into the complaint.
Thank you

[Alexpope101]

I write further to our email dated 9 August 2018, thank you for your patience whilst I have been investigating your complaint.

My understanding of your complaint is that you feel we did not carry out appropriate checks to ensure you could afford your Sunny loan and that we are guilty of lending irresponsibly. To resolve the matter you have asked that we refund the interest and charges made on your account and write off the balance of the loan. Please let me know if I have missed any points or misunderstood anything.

To investigate your complaint I have reviewed the account opening procedures in place at the time. Having done so, I am able to inform you that we conducted creditworthiness checks, we assessed your ability to afford the repayments which would fall due under the proposed agreement and we considered how you were managing other debts at that time. Based upon these checks it was considered responsible to advance credit to you.

Given the information available to me, I am unable to uphold your complaint. We believe that the aforementioned checks were proportionate and responsible. Initial assessment of your application accounted for some of the adverse information held at the credit reference agencies and as a consequence you were offered a small amount of credit relative to your stated income. In light of your declared financial hardship, I don’t feel it would be appropriate for us to extend any further credit to you, as such, we will not approve any further applications.

I appreciate my response may come as a disappointment to you; however I hope you understand the reasoning behind my decision. Should you remain unhappy, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter. Please find below a hyperlink to their consumer leaflet for your reference http://www.financial-ombudsman.org.u...er-leaflet.htm. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

Yours sincerely,

[Alexpope101]

I write further to our email dated 9 August 2018, thank you for your patience whilst I have been investigating your complaint.

My understanding of your complaint is that you feel we did not carry out appropriate checks to ensure you could afford your Sunny loan and that we are guilty of lending irresponsibly. To resolve the matter you have asked that we refund the interest and charges made on your account and write off the balance of the loan. Please let me know if I have missed any points or misunderstood anything.

To investigate your complaint I have reviewed the account opening procedures in place at the time. Having done so, I am able to inform you that we conducted creditworthiness checks, we assessed your ability to afford the repayments which would fall due under the proposed agreement and we considered how you were managing other debts at that time. Based upon these checks it was considered responsible to advance credit to you.

Given the information available to me, I am unable to uphold your complaint. We believe that the aforementioned checks were proportionate and responsible. Initial assessment of your application accounted for some of the adverse information held at the credit reference agencies and as a consequence you were offered a small amount of credit relative to your stated income. In light of your declared financial hardship, I don’t feel it would be appropriate for us to extend any further credit to you, as such, we will not approve any further applications.

I appreciate my response may come as a disappointment to you; however I hope you understand the reasoning behind my decision. Should you remain unhappy, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter. Please find below a hyperlink to their consumer leaflet for your reference http://www.financial-ombudsman.org.u...er-leaflet.htm. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

Yours sincerely,

[Alexpope101]

This is what they have replied?
what should I do for my next steps

[Warwick65]

Escalate your complaint yo the Financial Ombudsman service.