Arrangement to Pay - sneaky move by NW

[Sharmaine]

Re: Arrangement to Pay - sneaky move by NW

Result! On Friday (27 Apr) I received a phone call from a very apologetic lady in the 'Collections' Department who acknowledged that the Arrangement to Pay shld not have been applied on the CRA's and that she could see i had never been in arrears/over my limit/or in any way at fault. Surprise Surprise, she told me that she could not find the recording of the call back in August! In a nutshell she had sent an email to all 3 CRA's requesting they remove the adverse data and that i shld allow one month for this information to show on my CRA record. So, this is good but guess what forum members, on Saturday morning a letter dropped on my door mat again from Natwest this time from the credit card department who request i call them to 'discuss my borrowings' and 'see if they can help me'. Again, i am not in arrears of payments to the card, always pay more than the minimum etc etc. And this is an exact replica of the letter i received last August concerning the o/d. Needless to say it went in the bin.......coincidence? maybe, maybe not.

[CleverClogs (RIP)]

Re: Arrangement to Pay - sneaky move by NW

Go to the Fobbing Off Service and complain to the Chief Numpty at the bank, Stephen Hester - Stephen.Hester@rbs.co.uk

[Sharmaine]

Re: Arrangement to Pay - sneaky move by NW

Thought i'd update - and guess what Nat west have still not replied so have sent another letter with a copy of the first as well as Nat West Complaints Procedure where they clearly say they will respond within 2 weeks. Which they didn't not even an acknowledgement. Hand delivered the 2nd letter to my branch so let's hope they reply. I've given them another 14 days from the date of the 2nd letter. If they don't reply to this one, what do posters think should be my next move.

[Never-In-Doubt]

Re: Arrangement to Pay - sneaky move by NW

Can you take an actual screen print of the entry so I can see it and email it me please?

You have my email. Then I'll sort you the letter to send the bank.

unable to screen print as credit reports were sent by post not online. Have written a letter just over 1 week ago and waiting for reply. Will update as soon as i hear from them.

Oh well lets await contact from the bank - although what exactly you have said is a different matter as without seeing the actual entries it's hard to determine if they are in fact at fault here.

Lets see, keep us updated please - good luck.

[Sharmaine]

Re: Arrangement to Pay - sneaky move by NW

unable to screen print as credit reports were sent by post not online. Have written a letter just over 1 week ago and waiting for reply. Will update as soon as i hear from them.

[Never-In-Doubt]

Re: Arrangement to Pay - sneaky move by NW

Can you take an actual screen print of the entry so I can see it and email it me please?

You have my email. Then I'll sort you the letter to send the bank.

[Sharmaine]

Re: Arrangement to Pay - sneaky move by NW

Ahh if it shows [0] that's fine as its NOT an a/p marker so do not write to the bank.

You're stressing over nothing. The actual name (arrangement) is not seen by lenders that search you as the up to date indicators of [0] override it meaning it'll report as up to date and on time ie a good account.

All they see is the type of account the limit the status (up to date/on time) and the additional info that can now be supplied. They don't see the bank name or bank indicator of "arrangement" Plus of course they can also check any links, defaults, adverse, associates etc

If its annoying you just write and tell them it's not an arrangement so to remove that indicator - but they'll write back saying no cos nobody sees it as explained above but as for that letter [I] that's a different story - this will be an issue so get out of this arrangement somehow. You know they'll refuse; they're

Hello NID - thanks for the above, but who am i writing to about the letter (I)? Equifax or the bank? As you've said don't write to the bank. And why would the letter (I) be there if it'snot an arrangement? i'm confused.... sorry to ask for more help.

[Never-In-Doubt]

Re: Arrangement to Pay - sneaky move by NW

Ahh if it shows [0] that's fine as its NOT an a/p marker so do not write to the bank.

You're stressing over nothing. The actual name (arrangement) is not seen by lenders that search you as the up to date indicators of [0] override it meaning it'll report as up to date and on time ie a good account.

All they see is the type of account the limit the status (up to date/on time) and the additional info that can now be supplied. They don't see the bank name or bank indicator of "arrangement" Plus of course they can also check any links, defaults, adverse, associates etc

If its annoying you just write and tell them it's not an arrangement so to remove that indicator - but they'll write back saying no cos nobody sees it as explained above but as for that letter [I] that's a different story - this will be an issue so get out of this arrangement somehow. You know they'll refuse; they're

[Sharmaine]

Re: Arrangement to Pay - sneaky move by NW

Sorry to go on about this but have something else a bit odd i want to add.
the info on my CR files look like this:

Equifax
NATWEST BANK CURRENT ACCOUNTS (I) current account Mrs Sharmaine xxxxxx
Terms 0 @ £0 Monthly
Balances limit £1130
start £0
current £+1130
Effective dates start 31/05/2001
Birth xxxxxxxx
Insight last updated 16/02/2012
Monthly status I0000000000000000000000000000000(the rest are all lots of 0's)

The 'I' means arrangement to pay at Equifax.


Experian
C15
ARRANGEMENT 02/12
NATWEST BANK CURRENT ACCOUNT
started 31/05/01 overdraft balance £1130 overdraft limit £1130
status history 000000000000
In the last 36 months of account activity the number of status 1-2 is 0 and the number of status 3+ is 0.
file updated for the period to 12/02/12.


The arrangement to pay only seems to be put on for February or am i reading this wrong? Bit ignorant about these things really.

So in August my o/d was £1430 and payingoff at £50 per month to end January it's down to £1130 (6 months @ £50 = £300).

[PlanB]

Re: Arrangement to Pay - sneaky move by NW

nope can confirm i had not done anything i shouldn't have. . . . . . What i'm miffed about is I made a point of saying to the nat west advisor who called that if this action was going to have a detrimental outcome on my credit file(s) I would by hook or crook (my actual words at the time) beg borrow or steal the money to pay off my o/d and subsequently close the account as i have no use for it. The rest is history as i've aleady outlined above. Feel better reading the answers I've got though. Thanks everyone.

Which will all have been recorded for the benefit of the tape

[Sharmaine]

Re: Arrangement to Pay - sneaky move by NW

I think when Niddy said "take action" against them he probably meant refer them to the ICO in the first instance not take immediate legal action. Anyway I can't think of any legal action the bank could possiby take against her if she's not done anything wrong apart from pointing out their errors

Mind you if I'd been declined credit (like Sharmaine) as a direct result of a banks' error then I wouldn't hesitate to threaten legal action. But that's just me.

nope can confirm i had not done anything i shouldn't have. Authorised o/d of £1430 and never gone over it - in fact was trying to reduce randomly throwing in odd bits of extra cash here and there. i reckon they picked me to call on as i no longer use this a/c for my salary and as has been suggested above they've done a 'sweep' of accounts and realised mine is one of the o/d's that hasn't been reduced back to zero in the past 6/12 months. However, there's no written rule in the account i have that you have to do this or pay a specific amount into the account. What i'm miffed about is I made a point of saying to the nat west advisor who called that if this action was going to have a detrimental outcome on my credit file(s) I would by hook or crook (my actual words at the time) beg borrow or steal the money to pay off my o/d and subsequently close the account as i have no use for it. The rest is history as i've aleady outlined above. Feel better reading the answers I've got though. Thanks everyone.

[PlanB]

Re: Arrangement to Pay - sneaky move by NW

You should only ever threaten legal action if you're willing to carry it out though. If the bank decides to call your bluff, you nay just end up shooting yourself in the foot.

I think when Niddy said "take action" against them he probably meant refer them to the ICO in the first instance not take immediate legal action. Anyway I can't think of any legal action the bank could possiby take against her if she's not done anything wrong apart from pointing out their errors

Mind you if I'd been declined credit (like Sharmaine) as a direct result of a banks' error then I wouldn't hesitate to threaten legal action. But that's just me.

[BBoo]

Re: Arrangement to Pay - sneaky move by NW

You should only ever threaten legal action if you're willing to carry it out though. If the bank decides to call your bluff, you nay just end up shooting yourself in the foot.

[snudgerchops]

Re: Arrangement to Pay - sneaky move by NW

Thanks so much for all your posts - I am going to be writing to Nat West tomorrow stating what NID has suggested. I expect them to try and wriggle their way out of it but won't give up, they're not gonna get away with this!

Go get em!

[Sharmaine]

Re: Arrangement to Pay - sneaky move by NW

Thanks so much for all your posts - I am going to be writing to Nat West tomorrow stating what NID has suggested. I expect them to try and wriggle their way out of it but won't give up, they're not gonna get away with this!