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  • Preventing continueing telephone contact [From Cabot & NCO Europe]

    Well, further to my CCA requests in July of last year and my ceasing to continue with Stepchange payments in October 2020 Cabot Financial and NCO Europe have this month commenced a barrage of telephone calls to engage with me. I have blocked their numbers, however, for some reason the phone still rings. I have retaied copies of my CCA requests. Cabot did not respond, and NCO's affiliate Capquest sent, a re-constituted agreement [I have sent a copy to the webmaster email to have a look at to see if it's enforceable. My question is at the moment, is there any way I can stop the calls? Should I pick up the phone and tell them to put communications in writing, or just ride it out and wait for them to write to me if they do? Any advice would be appreciated.

  • #2
    Niddy has deemed the Sainsburys CCA unenforceable as it's illegible, any advice on the inbound calls would still be appreciated.

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    • #3
      If relevant my home number is registered with the telephone preference service.

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      • #4
        Is it worth checking with your telecomms provider as to whether the blocking is working correctly? Can you change your number?

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        • #5
          sounds like what may be happening is that a large group of numbers with different area codes including your own is being used so block one another kicks in,

          » Harassment by Telephone send and keep copy and get proof of posting
          I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

          If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

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          • #6
            I would send a letter stating in writing only. You could use the template above although I personally would stop after ‘in writing only’. Just to be clear I would add the phone number(s) they are calling on. They clearly have your number anyway so you aren’t telling them anything they don’t know.

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            • #7
              Thanks very much Tech Clerk & Warwick, I'm telephoning my phone provider tomorrow, and will also get the letter off as advised

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              • #8
                Originally posted by The Tech Clerk View Post
                sounds like what may be happening is that a large group of numbers with different area codes including your own is being used so block one another kicks in,

                » Harassment by Telephone send and keep copy and get proof of posting
                This was definitely the case with Cabot. Over the last year or so, I must have blocked 50+ numbers. The messages would still appear in my voicemail list (under Blocked numbers). Since I changed my mobile provider (and no longer have a thing called Visual Voicemail) the calls and voicemails have ceased completely.

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                • #9
                  Originally posted by Florida2020 View Post
                  is there any way I can stop the calls? Should I pick up the phone and tell them to put communications in writing, or just ride it out and wait for them to write to me if they do?

                  The calls will stop eventually, it's probably an autodialler which will run out of steam if you don't answer.

                  I never take a call unless I recognise the caller's number.

                  The last time I suffered relentless calls like you, I eventually cracked and told the human I wouldn't clear security since I didn't know who she was. However she persisted, so I said that since she already knew my name she should "Google me!", and then hung up.

                  Unsurprisingly I never heard from them again

                  Di
                  Legal Disclaimer

                  I am a Litigation Executive at Joanna Connolly Solicitors a firm which specialises in consumer credit. If you need to contact me you can send a message by clicking on my username or by emailing me at di@joannaconnollysolicitors.co.uk or by telephoning 0151 254 6986 Our initial advice is always free.

                  Any posts I make on the AAD Consumer Forum are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide on the forum is without liability. If you are unsure please seek formal legal guidance or contact your local citizens advice bureau at https://www.citizensadvice.org.uk

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                  • #10
                    This is my opinion. Di may post a health warning.

                    Having looked through some old agreements, there is a statement saying the equivalent of selling on account to 3rd parties, and another regarding taking "civil" action for recovery. There is no mention of using the CRA/DVLA/etc to find any and all contact details to embarrass and cower you. That is in no way Civil.

                    Some accounts were taken out before Internet and the commercialisation of government bodies, others more recent. The contracts did not cover such intrusion as trawling social media, and the agreement updates do not include the implicit or explicit acceptance of media bombardment, whether or not it is part of their business model and cheap.

                    You could always write and deliver the Harrassment warning option to them.

                    Feel free to adapt.


                    E. G.
                    I hereby request that all future contact be in writing and by post only.

                    I am concerned that you continue to attempt to contact me consistently by other media. I consider this harrassment.

                    If you choose not to desist I will report your activity to every applicable authority.

                    Love and kisses

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