Well this is getting heavy now. I sent off the template letter as advised, but that crossed with one from the infamous Carter. I've logged this in my UE diary, but I'm not sure if I should also be keeping this thread going. Here's the letter from Carter:

Now I know that this is UE, but I also know what a devious git Carter is and I'm not sure how to go about defending myself as I'm sure he'll push it as far as he can.
Any advice would be gratefully received.
Regards.
Fred
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