Rent arrears

[stuffthebanks]

Cheers as alway SW.
I agree they have not been consistent at all with information supplied.
The delay according to the letter just received...COVID and changes with the organisation.
Bull***t excuse, just another way of explaining away incompetent employees.

Cheers again SW,

Steve

[Night Monkey]

I concur with SW, I'd point out their lack of reliable accounting and put the onus
on them to prove that the money is owed.

Did you get anywhere with asking the bank for the transaction history from four years ago?

[stuffthebanks]

Hello NM Thanks for comments, always appreciate any input.
To be honest, we decided to go back to Southern with the response that they go to head office and confirm 100% that they did not receive the money, because all they keep saying is the money doesn't appear to have been received.
So once they can confirm that, then we go back to my daughter's bank.
We have told them that failure so far to provide all of the information that appears to be missing from the SAR, the deposit....will be reported to the ICO.
No evidence of any deposit paid, and which should have been refunded.
Dodgy ground...but interest over 4 years owed on deposit money kept....would they then hit back with interest due, if it's proven arrears are due.
Which at this point it does seem very unlikely we owe anything.

Cheers again
Steve

[Still Waving]

I don't understand the reluctance to get the historic statements from your daughter's bank. From what you are saying, I am getting that she still hasn't asked for that information.

Also, a point to note -
"Question. When I return a deposit, do I have to include any interest accrued? This is dependent on the scheme in which you hold your tenant's deposit. If the deposit is being held by the Deposit Protection Service, which is a custodial scheme, there will be no interest to pay back."

As I posted previously, Optivo indicate that they hold deposits in the DPS.

[Night Monkey]

...once they can confirm that, then we go back to my daughter's bank

Your call, but if it was me I'd be talking to the bank now so that anything they had was ready to use when Southern come back to you with whatever information they have.

[Still Waving]

Your call, but if it was me I'd be talking to the bank now so that anything they had was ready to use when Southern come back to you with whatever information they have.

My thoughts exactly. I think it's better to get your ducks in a row as far as you can, as early as you can. That way you're not caught on the hop scrabbling around for info with short ultimatums.

[stuffthebanks]

Cheers guys She told me yesterday afternoon she has already requested information and is just waiting for it to come through.
DIfficult to push too hard at the moment with her on meds with anxiety.
Keep you posted to outcome.
Cheers again ?
Steve

[stuffthebanks]

Resolved

[Still Waving]

Resolved

Good!

But post changed when I was in the middle of draughting a considered reply to your original version.