Kitchen sink problem

[nanna58]

Re: Kitchen sink problem

Sounds like they are trying to ignore you Mary !!! You won't go away will you ?x

[marypoppins]

Re: Kitchen sink problem

I've just emailed Jo for some advice.

I've still not had a response to my letter which I sent last Friday (3rd Feb) by recorded delivery. Typically the Royal Mail tracking hasn't been updated! I sent a polite email to them yesterday asking them to confirm receipt (copied in 3 members of staff) and I've not had a reply to that either!

[marypoppins]

Re: Kitchen sink problem

not read all threads closely, but if it's been installed by fitters and it had been installed incorrectly - then the fitters/suppliers are liable to fix this problem at no charge to you. unless you/partner has bought and installed yourselves.

<<i may stand to be corrected on assumptions

Posts together 5corpio!

Yes it was installed by the company, I just supplied the sink.

[5corpio]

Re: Kitchen sink problem

not read all threads closely, but if it's been installed by fitters and it had been installed incorrectly - then the fitters/suppliers are liable to fix this problem at no charge to you. unless you/partner has bought and installed yourselves.

<<i may stand to be corrected on assumptions

[marypoppins]

Re: Kitchen sink problem

Update: I've had two guys to have a look (independently)

One says it can be changed, it will be difficult because of the way the fitter secured it but he is willing to do the job for just under £100 which I thought was very reasonable.

The other guy didn't think it could be done without the top being removed but he was a young chap who hadn't been in the trade for very long.

In addition, the stone masons that put the top in, did say it could be done without the top being removed but they didn't want to do the job, advising that I would need a carpenter.

All agreed that it had been fitted incorrectly.

Whilst I've not had a reply from the company yet from my letter sent recorded delivery on 3rd Feb, I'm wondering whether I should contact them further with my findings and offer the balance to them less the cost of getting the new sink re-fitted, but only after the job has been done, just in case of any extra costs.

I haven't pointed out that the photo's I've got clearly show that the sink was fitted flush with the base cabinet and I think it may be best to keep this for ammunition, should it be required.

I'm wondering if it might be an idea to run this past Jo for her opinion/advice?

[marypoppins]

Re: Kitchen sink problem

MP, yes, it makes a lot of sense. The intended gap is so that there's no weight upon the sink or waste pipes.

That's a crystal clear explanation mike'y.

The manufactures warnings were, ensure gap is minimum 5mm, the drain is only hand tight and if a boiling tap is fitted, let it run warm first.

They have very kindly replaced it for me without inspecting the fitting because it happened just before Xmas, I would have preferred them to come out and did ask, but of course if they'd confirmed my suspicions that it was the fitter, then I would have had to pay for it.

[mike'y]

Re: Kitchen sink problem

MP, yes, it makes a lot of sense. The intended gap is so that there's no weight upon the sink or waste pipes.

[mike'y]

Re: Kitchen sink problem

So the weight above is pressing down upon the sink and the drain pipe can't compress to absorb the weight? Which it shouldn't have to do anyway, Either something's pushing up or somethings pushing down.

Unless, the drain fittings were tightened up by King Kong.

[marypoppins]

Re: Kitchen sink problem

So, to be clear, are the cracks in the work top? Or in the sink? If in the sink, then its clearly from the weight of something above. Now let me think for a mo....

Thanks Mike'y yes it's the sink, The photos I've got show that its sitting in the unit flush with the base top, its not been dropped to allow the required gap,if that makes sense?

The cracks started from the centre drain in the main bowl.

[mike'y]

Re: Kitchen sink problem

So, to be clear, are the cracks in the work top? Or in the sink? If in the sink, then its clearly from the weight of something above. Now let me think for a mo....

[marypoppins]

Re: Kitchen sink problem

Thanks Nanna and Deepie and Niddy. I'll figure how to multi quote one of these days!

It's an undermount ceramic sink with a quartz work top and there should be a minimum 5mm gap between them but the fitter hasn't left any gap which means that the weight of the top has put pressure on the sink. The hairline crack is spreading up the side now so I'm getting worried in case it leaks, or drops out!

The company have now sent me a letter before action, so I've sent the MD a very detailed letter of all the problems I've had but what I haven't told him is that I have photographs to prove it was fitted incorrectly!

I suddenly remembered that I'd taken photos almost daily from the start.

http://www.appliancesdirect.co.uk/p/...XhMhoCkOPw_wcB

That's the sink, 75 year warranty under normal household usage.

[Deepie]

Re: Kitchen sink problem



Should look like this ...then you put silicon round the edge of sink and sit the worktop on top ....

[nanna58]

Re: Kitchen sink problem

Sorry we couldn't help Mary , good luck xx

[marypoppins]

Re: Kitchen sink problem

Hi guys, I hadn't posted a link it's just picked it up from the description I've typed!

It's not a Belfast sink but similarish. it's a 1.5 bowl and fits under the work top.

Of course the fitters/kitchen company deny that it's been fitted wrong, but two hairline cracks from the drain just four months after installation makes me suspect that it hasn't been done right.

I have however just had a message from someone who has kindly offered to come and have a look for me.

Thanks for the posts

[nanna58]

Re: Kitchen sink problem

Hubby isn't a plumber but there has to be room for expansion especially with a Belfast sink .Sorry we can't be specific.xxxxx