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  • Evidence of a GDPR breach by my old Debt Management Company

    Wasn't sure where to post this so have started a new topic...

    I have recently got around to going through all the paperwork I received after the SAR I sent to my old DMP and there are a couple of entires on their comms logs which says "With ref to your recent email in which you have queried that you do not hold a date of birth for the above mutual client. I can confirm that the date of birth is as follows so please amend your records accordingly' and clearly lists my DOB. The type of comms is "Generic Creditors Letter".

    This seems to be a clear breach so I wonder if anyone has any experience of challenging a company for such a thing?

  • #2
    Maybe check the Terms & Conditions which you signed with your DMP provider to see what you agreed they could/couldn’t do while acting as your ‘agent’ in communications with their “mutual client”.

    Di
    Legal Disclaimer

    I am a Litigation Executive at Joanna Connolly Solicitors a firm which specialises in consumer credit. If you need to contact me you can send a message by clicking on my username or by emailing me at di@joannaconnollysolicitors.co.uk or by telephoning 0330 053 9340. My Direct Line is 0151 254 6986 Our initial advice is always free.

    Any posts I make on the AAD Consumer Forum are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide on the forum is without liability. If you are unsure please seek formal legal guidance or contact your local citizens advice bureau at https://www.citizensadvice.org.uk

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    • #3
      Some deep diving revealed they're actually now in administration, so probably a waste of time to explore this now.

      Comment


      • #4
        Originally posted by SarahSarah View Post
        SAR I sent to my old DMP and there are a couple of entires on their comms logs which says "With ref to your recent email in which you have queried that you do not hold a date of birth for the above mutual client. I can confirm that the date of birth is as follows so please amend your records accordingly'

        Who was the author/business of that letter/email providing the information?

        Was it your DMP provider or was it the creditor/debt purchaser, in order to establish who may have breached GDPR?

        Di
        Legal Disclaimer

        I am a Litigation Executive at Joanna Connolly Solicitors a firm which specialises in consumer credit. If you need to contact me you can send a message by clicking on my username or by emailing me at di@joannaconnollysolicitors.co.uk or by telephoning 0330 053 9340. My Direct Line is 0151 254 6986 Our initial advice is always free.

        Any posts I make on the AAD Consumer Forum are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide on the forum is without liability. If you are unsure please seek formal legal guidance or contact your local citizens advice bureau at https://www.citizensadvice.org.uk

        Comment


        • #5
          Originally posted by Diana Mayhew View Post


          Who was the author/business of that letter/email providing the information?

          Was it your DMP provider or was it the creditor/debt purchaser, in order to establish who may have breached GDPR?

          Di
          Hi Di,

          The info on the log is only as above so it looks like it was an email or letter from a debt owner/ creditor asking for my DOB, which the DMC provided. No evidence of who it was, though I suspect PRA as there are two consecutive entries and PRA owned two of my debts at the time.

          They have provided copies of letters between them and me but their comms with others are in the form of a continuous printed record from a contact management system. So just a synopsis of the communication, not copies of the actual letters/ emails.

          I don't think I can go any further with this now they're in administration... which is annoying.

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