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A couple have labelled an energy company "cruel" after it sent bailiffs to their home for unpaid £4,300 bills that were not meant for them.
Les and Jane Gornall, of Aberystwyth were sent letters from Scottish Power, despite telling the firm they were British Gas customers. They said it caused distress at a time when Mrs Gornall was diagnosed with cancer and their grandson with leukaemia. The firm apologised for the mix-up. Scottish Power also said it would compensate the couple for the stress caused. The ordeal began in 2014 when Mr and Mrs Gornall decided to shop around for a better energy deal after being with British Gas for 10 years.....Read more here
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