.....agents mis-selling, faking signatures and falsifying documents

Insurance customers could be entitled to payouts after a probe by the City watchdog found worrying evidence that some agents have been mis-selling. The Financial Conduct Authority conducted a study of 15 insurance firms in the general insurance sector over a range of products including motor, home and travel insurance. The focus of the investigation was on the middlemen who sold the products on behalf of the insurance companies. While the agents themselves are not regulated by the watchdog they must be overseen by the regulated insurance companies themselves. The watchdog aimed to further understand the impact that these arrangements had on customers. 'Widespread examples of poor practice' was found by the FCA, including in one or two instances agents faking signatures and falsifying documents....Read more here