CPP card and identity protection policyholders were able to claim compensation for mis-sold policies. The deadline for claiming compensation has now passed, and no further compensation claim forms will be accepted.

The card and identity protection policies were often sold when customers called a bank or credit card issuer to register or activate a debit or credit card. Under the scheme rules, consumers who submit their claim after the bar date (30 August 2014) are not entitled to any compensation under the scheme. Only complaints that have already been referred to the scheme’s dispute procedure will now be considered. No scheme complaints about claims forms received after 28 February 2015 (the exceptional bar date) will be considered by the scheme administrators. The firms that participated in the scheme do not have to consider complaints or compensation claims received from customers, where the subject matter is within the scope of the scheme – i.e. the mis-selling of card and identity protection products. The Financial Ombudsman Service can consider complaints that are within the scope of the scheme but has to determine them based on what it thinks should have been decided under the scheme rules....Read more here

13th May 2014 Previous Blog: CPP compensation reminder letters to be sent - LINK
14TH August 2014 Previous Blog: Customers due compensation for mis-sold card protection must act now as they have two weeks left - LINK