Payday lender Wonga will refund the fees and interest charged to a customer whose outstanding loan has already been written off.
In October, Wonga said it would cancel the debts of 330,000 customers after an investigation showed it had not carried out appropriate affordability checks. One of those customers whose debt was written off has successfully claimed for charges to be cancelled too. Ami Jarman, 24, from Hertfordshire, took her case to the ombudsman. She had initially borrowed £100 to pay for a new car tyre but her debts soon spiralled.
"I was diagnosed with depression, which ultimately affected my work life, and my personal life," she said. She was given loans worth £9,000 over four years, but said she ended up having to pay more than £11,000 after fees and charges were added. "I should have been more aware of the fees and interest, but I also feel payday lenders should take more responsibility for themselves, and should not have lent me this money," she told BBC Radio 4's You and Yours.....Read more here