A retail watchdog led by an ombudsman has been set up to resolve disputes between shops and customers.
The service - which is voluntary for retailers - can be used by consumers after they have made a complaint to the company and the issue is not resolved. Barrister Dean Dunham, who begins work as ombudsman on 1 January, said shoppers who could not afford a lawyer could now use the watchdog instead. Last year, more than six million complaints were made by consumers. Most of these were linked to purchases made during the Christmas shopping period. Mr Dunham said: "In this day and age, with shopping online as well as the high street, there are millions of complaints. A large proportion get resolved, but a large proportion don't.....Read more here