Customers will be able to switch energy supplier within three days by the end of the year after agreement between the regulator and suppliers.
Anyone who wants to switch must be given a two-week cooling-off period for the chance to change their mind, before the three-day process starts. Next-day switching should be in place by the end of 2018 at the latest. At present, the switching process can take five weeks, including the two-week cancellation period. The process has been criticised as too complex. Among those who have criticised the system have been the Energy Ombudsman and consumer groups.....Read more here