An energy company systematically impersonated its own customers to get them off their books.
Radio 4's You & Yours revealed that Spark Energy offloaded what it called "chronic debtors" to other companies. Spark's employees were told they could access the websites of the big six firms and use customers' details to "switch" them without their knowledge. Spark said its terms and conditions made clear refusal to pay could result in a transfer to another supplier. Based in the Scottish Borders, Spark Energy specialises in supplying electricity at competitive rates to rentals and landlords and has supplied over 300,000 customers. The business model means tenants do not get to choose their supplier, but that Spark inherits its customers from the property owners.....Read more here