(Soruce: This is money): I have it on exceptionally good authority that banks, true to form, are treating customers unfairly. Natalie Ceeney, boss of the Financial Ombudsman Service, which is where consumers take complaints that have been ignored or refused by banks, says so. And she has told the new City regulator – the Financial Conduct Authority – what she has told The Mail on Sunday so, hopefully, there will be more fines. And naming. And shaming. And even, if there is any justice in the supposedly reforming world of banking, a few more sackings. Ceeney said last week her office was seeing clear evidence of some banks ‘tightening the criteria’ under which they pay compensation to customers relating to that unending horror – payment protection insurance. In other words, as she explains, someone who complained a year ago might have got a different – and better – outcome than someone in identical circumstances who complains today. That is unfair. About 50 million PPI policies were sold, mostly by banks. So far eight million people have complained, most of whom have received compensation.....Read more here