A payday lender rolled over a customer’s loan 36 times before it considered the individual for a hardship plan. The customer was subjected to debt collection attempts while the loan was repeatedly rolled over – adding interest to the original debt each time – before the firm debated placing the customer in a hardship scheme. The revelation is one of a series of horrifying instances of bad practice uncovered in the payday lending sector by its regulator, the Office of Fair Trading (OFT)....Read more here