Elderly and disabled customers who worry about their heating bills are being exploited by companies using high-pressure sales techniques to sell them 'energy efficient' products.

The Office of Fair Trading (OFT) said that it is worried about the behaviour of double glazing, insulation and solar panels firms, and has written to them asking them to clean up their act or risk being penalised. In some cases, the OFT warned, salespeople stayed in people's home for around three hours, trying to persuade them to buy products from them. It said this was of particular concern when it happened to elderly customers and others with "obvious vulnerabilities". Some customers are being told that the products that they are buying will save them unrealistic amounts of energy, while others are not being told that they are eligible for grants or subsidies. The OFT also warned that customers were unaware of their cancellation rights and unclear about paperwork......Read more here: Energy-saving firms are targeting the vulnerable, OFT warns