- Banks are making changes to small print that will allow them to block compensation to fraud victims
- Customers could be liable if they use a weak PIN or fail to adequately shield their number at a cashpoint
- Moves have been condemned as 'unfair' and 'unreasonable' by a card security expert
Banks are trying to dump responsibility for credit and debit card fraud on to customers in a move that could cost families tens of millions of pounds. They are making changes to small print which will allow them to block compensation to fraud victims from January. Customers could be liable if they use a PIN that can be easily guessed or the bank decides they have been careless and allowed a criminal to see the number at a cash machine. This could involve a bank looking at CCTV footage to see if customers have failed to shield the keypad from passers-by. The changes – which have been pioneered by Santander and are set to be adopted across the industry – give banks greater freedom to refuse to refund losses if they decide the customer has been negligent......Read more here: Bank-fraud-soon-YOUR-fault-New-rules-demand-care-cards-PINs